Escalations & Resolution Specialist

First American Financial Corporation; Oregon; Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k program

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American Financial Corporation - ServiceMac is seeking a Customer Resolution Specialist to provide high-level customer service, research escalations, and resolve issues with care and precision. You will manage inquiries via phone, email, and written communications, ensuring timely resolutions and thorough documentation.

The role emphasizes meticulous organization and collaboration across departments to protect customer satisfaction.

Qualifications

• 5+ years of related experience
• Experience handling customer escalations and written communications
• High School diploma or equivalent required

Responsibilities

• Serve as escalation point and respond to inquiries and complaints
• Communicate clearly in writing and verbally with customers
• Maintain logs and records; track critical dates
• Assist with onboarding, installations, and product demonstrations as needed
• Identify trends and inform leaders to improve processes

Skills

Customer service

Written communication

Organization

Time management

Research

MS Office

Education

High School diploma or equivalent

Job description

First American Financial Corporation - ServiceMac is seeking a Customer Resolution Specialist to provide high-level customer service, research escalations, and resolve issues with care and precision. You will manage inquiries via phone, email, and written communications, ensuring timely resolutions and thorough documentation.

The role emphasizes meticulous organization and collaboration across departments to protect customer satisfaction.