Escalation Engineer - AI Security

Zscaler; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Zscaler is seeking an Escalation Engineer to own high-severity technical issues related to AI model security and cloud platforms.

You will troubleshoot complex problems, drive root cause analysis, and coordinate with Engineering, Cloud Ops, and Product Management to deliver timely, effective fixes that strengthen the security of Zscaler's cloud-native Zero Trust Exchange platform.

Job description

Zscaler is focused on AI Security, looking for an Escalation Engineer to handle high-severity technical issues. Candidates should have a strong background in AI model security and cloud platforms.

In this role, you will be responsible for managing high-severity technical escalations related to AI model security and data governance. Your work will involve troubleshooting complex issues and collaborating with various teams, including Engineering, Cloud Ops, and Product Management, to ensure effective solutions.

Zscaler's mission is to enhance digital transformation by safeguarding customers against cyber threats. Success in this position requires a proactive approach to identifying root causes of issues and validating fixes, contributing to the overall security of the company's cloud-native Zero Trust Exchange platform.