eSales Agent - NORTH CENTRAL FORD

Sonic Automotive; Richardson (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Sundays Off

Thanksgiving/Christmas closed

Employee Discounts

Gym membership

Travel deals

Career growth

Job summary

Sonic Automotive is seeking an eSales Agent to engage customers expressing interest in new or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership, handling internet inquiries and phone calls with a premium, prompt, and courteous approach.

This role uses lead management tools and CRM software, with ongoing training in product knowledge, sales tactics, and customer relationships.

Qualifications

• Bilingual abilities to handle callers and inquiries.
• Excellent written and verbal communication.
• Strong interpersonal skills for customer interactions.
• Ability to multitask and manage multiple inquiries.
• Proactive in delivering prompt, courteous service.
• Familiar with CRM platforms and lead management tools.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide timely, relevant responses to customer questions.
• Share price and purchasing information with guests.
• Offer payment options and quotes.
• Generate sales and acquisition appointments.
• Keep follow-up with active guests up to date.
• Adhere to outreach cadence for new inquiries.
• Understand KPIs and performance metrics.

Skills

Bilingual

Excellent communication

Verbal phone skills

Team player

Time management

Organizational skills

Tools

CRM software

Lead management tools

Job description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Pay Range

$48,000 To: $60,000 depending on performance

Schedule

• FULL TIME Monday-Saturday with a weekday off
• Weekend Availability Required

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Pay Range

$48,000 To: $60,000 depending on performance

Schedule

• FULL TIME Monday-Saturday with a weekday off
• Weekend Availability Required

Job Description

Duties and Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Bilingual
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Preferred Qualifications

• Previous eSales experience for an automotive dealership

Additional Information

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines