eSales Agent - Momentum BMW/MINI

Sonic Automotive; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Houston is seeking an eSales Agent to engage with customers interested in purchasing vehicles. This role focuses on generating sales appointments and providing a premium customer experience through effective communication and follow-up. The position offers continuous training and opportunities for career advancement within a Fortune 500 company.

Benefits

Medical, dental, vision insurance

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Qualifications

• Minimum 1 year call center or sales-focused experience.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Generate sales and acquisition appointments.
• Maintain a thorough understanding of KPIs.

Skills

Communication

Multi-tasking

Customer Service

Job description

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Company Description

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Momentum BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The eSales Agent is responsible for engaging with customers who contact the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate, and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. The position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow-up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Minimum 1 year call center or sales-focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both written and verbal
• All applicants must be authorized to work in the USA
• Ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver license

Preferred Qualifications

• Previous sales BDC experience
• Bi-lingual

Additional Information

Compensation (Hourly):

• $16.00+ / hour

Schedule

• Full-time
• 5 days a week
• Saturday availability required
• Sundays off

Benefits

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving and Christmas days
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines