eSales Agent - Momentum BMW/MINI

Sonic Automotive; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership is seeking an eSales Agent in Houston, TX. The role involves engaging customers interested in purchasing vehicles, generating sales appointments, and providing exceptional customer service. Candidates should have sales experience and excellent communication skills. This full-time position offers a competitive hourly wage and benefits within a Fortune 500 company.

Benefits

401k with company match

Paid time off

Employee discounts

Career advancement opportunities

Qualifications

• Minimum 1 year of call center or sales experience.
• Exceptional written and verbal communication skills.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Generate sales and acquisition appointments.
• Manage follow-up with all active guests.

Skills

Communication

Sales

Customer Service

Multi-tasking

Tools

CRM Software

Job description

eSales Agent - Momentum BMW/MINI in Houston, TX at Sonic Automotive

Location: 9570 Southwest Freeway
Houston, TX 77074

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country, with 100+ dealerships nationwide across 25 brands.

At Momentum BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Read on to consider a rewarding career with Sonic Automotive, Inc.

Job Description

The eSales Agent is responsible for engaging with customers contacting the dealership interested in purchasing new and/or pre-owned vehicles. Their goal is to generate sales appointments and drive customers to the dealership. The agent handles internet inquiries and phone calls, establishing contact and a positive first impression with our customers. The eSales Agent’s role is to deliver a premium customer experience by responding promptly, professionally, accurately, and courteously.

This position uses lead management tools and CRM software to manage initial guest engagement. The agent will be trained to understand all products and services, current inventory, finance, and incentive programs. Continuous training in customer service, sales tactics, overcoming objections, and developing customer relationships will be provided.

The eSales Agent reports to the Traffic Manager or Sales Manager. Compensation is performance-based, tied to appointments and sales.

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide timely and relevant responses to customer questions and needs
• Facilitate providing price and purchasing information
• Offer payment options and quotes
• Generate sales and acquisition appointments
• Manage follow-up with all active guests
• Adhere to outreach cadence for new inquiries
• Maintain understanding of KPIs
• Minimum 1 year of call center or sales experience
• Ability to prioritize, multi-task, and achieve goals
• Work effectively in a fast-paced environment
• Exceptional written and verbal communication skills
• Applicants must be authorized to work in the USA
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license

Preferred Qualifications:

Compensation (Hourly):

• $16.00+ per hour

Schedule:

• Full-time, 5 days a week
• Saturday availability required
• Sundays off
• Benefits include 401k with company match, paid time off, employee discounts, and career advancement opportunities within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines.