ES Benefits Specialist 4 (ESBS4) - Audit Supervisor: Internal Only

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Employment Security Department in Olympia, WA, is seeking an Audit Supervisor (ESBS4) within the Customer Compliance Division. You will lead audit staff, develop plans, monitor activities, and collaborate with stakeholders to ensure compliance with laws and PFML program guidance.

The role emphasizes staff development, performance coaching, and evolving audit procedures in response to policy changes, with a flexible hybrid work arrangement and on-site presence as needed.

Qualifications

• One year of supervisory experience is required.
• Experience leading staff in audit or compliance programs.
• Ability to manage unit program requirements and monitor quality.

Responsibilities

• Develop and implement a performance plan with deadlines and milestones.
• Oversee administration of training plans including PFML program guidance.
• Communicate significant compliance findings to Audit Manager as appropriate.
• Conduct compliance reviews of completed audits for statutory adherence.
• Provide coaching and technical guidance to investigative staff.

Skills

Supervisory leadership

Program management

Staff coaching

Policy analysis

Communication

Education

Bachelor’s degree in health or social science, public administration or related field

Master’s degree in health or social science, public administration or related field

Associate’s degree in health or social science, public administration or related field

Job description

This opportunity is open to current, internal ESD employees only.

This role offers a flexible hybrid work arrangement, with occasional on-site presence as needed but no pre-assigned in-office days.

The ideal candidate for this ES Benefits Specialist 4 (ESBS4) Audit Supervisor position is a collaborative and motivated leader who fosters the success of staff and the Employer Audit Team through partnership and accountability.

They support and motivate employees to complete work with integrity while overseeing employer audits that ensure compliance and accuracy and support ESD’s mission to improve economic security.

As an Audit Supervisor (ESBS4) with the Customer Compliance Division, you will play a vital role in fostering the success of your staff and the Employer Audit Team through partnership and accountability. You will develop and implement plans, monitor employer audit program activities, provide leadership and serve as the front-line supervisor for audit staff, and collaborate with stakeholders, serve as a liaison, and assess the impacts of law and policies on audit activities

Some of your duties may include:

• Develop and implement a performance plan that establishes clear deadlines, measurable milestones, and accountability measures to ensure all assigned work is completed accurately and on schedule. Adjusting and implementing plans as legislative and the agency changes are received.
• Develop additional training plans. Oversee the administration of those plans. Including any new law or guidance that impacts employers’ participation with the Paid Family and Medical Leave (PFML) program.
• Communicate significant compliance findings and high-risk employers to the Audit Manager as appropriate.
• Conduct compliance reviews of completed audits to ensure completeness and adherence to statutory requirements.
• Provide coaching, mentoring, and technical guidance to investigative staff to support professional development and program consistency.
• Train new and current auditors on program procedures, laws, policies, and review practices.
• Directly supervise audit operations including remote supervision of audit staff (ES Benefit Specialist)
• Support auditors, hearings coordinators and partners in appeals related to audits.
• Update audit procedures to reflect policy or legislative changes.

Qualifying candidates will meet one of the following criteria options:

Note - All options below MUST include: One (1) year of supervisory experience. Ensure your application reflects all supervisory experience.

Option 1: Seven (7) years of equivalent education/experience.

Option 2: One (1) year as an ES Benefits Specialist 3.

Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 3 with another state that administers insurance benefits programs.

Option 4: Associate’s Degree in a health or social science, public administration or a related field AND five (5) years of the required experience below.

Option 5: Bachelor’s Degree in a health or social science, public administration or a related field AND three (3) year of the required experience below.

Option 6: Master’s Degree in a health or social science, public administration or a related field AND two (2) year of the required experience below.

The required experience includes:

• Staff Guidance & Monitoring: Ability to lead and evaluate staff performance.
• Personnel Issue Resolution: Ability to resolve personnel issues.
• Program Management: Ability to manage unit program requirements.
• Workload & Quality Monitoring: Ability to monitor workload and ensure quality.
• Research & Issue Resolution: Ability to research and resolve complex issues.
• Versatility & Task Management: Ability to perform tasks of lower-level positions.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [e-mail] or [phone] or toll free [phone], Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

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