ERP/WMS Supervisor

Liebherr USA; Newport News (VA); On-site; USD 127,000 - 164,000; Full time

Benefits offered by this job

Major medical

Dental and vision insurance

401K with company match

Paid vacation

Personal days

Job summary

Liebherr USA Co. is seeking a Supervisor, ERP/WMS Support in Newport News, VA to lead the ERP and WMS teams and drive key projects. The role requires supervising direct reports, coordinating tool deployments, and ensuring smooth operation of interfaces and integrations.

The position emphasizes collaboration with BI and IT teams, mentoring staff, and maintaining documentation. A Bachelor’s degree in engineering or computer science plus 2+ years of leadership is expected.

Qualifications

• Bachelor's degree in engineering and/or computer science with relevant ERP/WMS experience.
• Minimum of two years’ experience managing multiple direct reports.
• Experience with ERP/WMS systems and related tools is required.

Responsibilities

• Manage Direct Reports and oversee ERP/WMS team.
• Coordinate implementation of new ERP/WMS tools or modules.
• Monitor interfaces and integrations of ERP/WMS systems.
• Mentor and train team members in ERP/WMS administration.
• Develop test plans and validation for patches and upgrades.
• Collaborate with BI and application development teams.

Skills

Team leadership

ERP/WMS knowledge

Supervisory experience

Agile/SCRUM

Microsoft Office

Helpdesk experience

Education

Bachelor's degree in engineering and/or computer science

Tools

ERP

WMS

CI/CD basics

Job description

The Supervisor, ERP/WMS Support, is responsible for managing the maintenance and development of the company’s enterprise resource planning (ERP) systems, warehouse management systems (WMS), and other related systems. The supervisor works collaboratively within the IT department and business units to develop and maintain various modules of enterprise systems to meet business requirements and improve processes. The supervisor is responsible for the supervision of multiple team members and acts as a technical lead within their scope.

Responsibilities

• Manage Direct Reports (:4).
• Responsible for the overall direction, coordination and evaluation of ERP/WMS team.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Coordination of all IT related aspects regarding the implementation of new tools or modules of the ERP, WMS, and related solutions
• Monitor interfaces / integrations of the warehouse management and ERP systems.
• Resolve access and user performance issues.
• Monitor, troubleshoot, and resolve enterprise system issues: hardware and software.
• Configuration and support of printers, scanners, and mobile devices used with the ERP and WMS.
• Design and development of integrations and customizations.
• Coordination of resources for testing and validation of patches and upgrades.
• Support of key users regarding testing and configuration of related systems.
• Development of test plans, test cases, test scripts and reports.
• Subject matter expertise of the ERP and warehouse management systems.
• Collaboration with other support teams such as BI, Application Development, and other IT teams.
• Mentor and train team members in the administration of ERP, WMS, and related tools.
• CI/CD related to ERP, WMS, and related systems.
• Validate that user expectations are met.
• Ensure creation and maintenance of work instructions and procedures including system and user manuals, documentation, change logs, and wikis.
• Escalate and coordinate problems with regional and global IT management as required.
• Stay current on emerging technologies through training, independent research, and involvement with standards-setting Liebherr groups.
• Provide timely reporting on team progress and own assignments.
• Knowledge and experience working within an Agile/SCRUM environment is a plus.
• Advanced knowledge of Microsoft Office software (Access, Word, Excel, and PowerPoint) required.
• Experience working with a helpdesk ticketing system.

Competencies

• Bachelor's degree in engineering and/or computer science and five years demonstrated work experience in an enterprise resource planning and/or warehouse management support role; or equivalent combination of education and experience.
• A minimum of two years’ experience managing multiple direct reports.
• Working Together and communicating – Works with others, even across departmental boundaries, towards common goals.
• Actively contributes, listens attentively to others and expresses oneself respectfully and clearly.
• Creates a common understanding through open exchange in order to achieve good solutions for Liebherr.
• Being open for change and development – Deals openly with change.
• Adapts flexibly to new requirements and actively contributing to improvements.
• Has the drive to learn and develop new personal and professional skills.
• Making competent decisions – Makes comprehensible decisions within their own area of responsibility in a reasonable amount of time.
• Communicates decisions openly. Takes responsibility for one’s own decisions and the consequences of those decisions.
• Thinking and acting responsibly – Performs tasks reliably, economically, and with an eye on the big picture. Recognizes early on when action is needed. Acts on one’s own initiative and in a solution-oriented manner.
• Pursuing goals and delivering results – Aligns one’s own actions with clear goals. Works towards results in a committed manner. Delivering binding results. Ensure that results are traceable and of good quality

Our Offer

Pay Range: $127,000 - $164,000

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location

Liebherr USA Co.

4800 Chestnut Avenue

23607 Newport News, VA

United States (US)

Contact

Jose Matrille

• [e-mail]