Regional Sales Support Manager

Liebherr USA; Newport News (VA); Remote; USD 106,000 - 125,000; Full time

Benefits offered by this job

Remote work eligibility

Job summary

Liebherr Mining Equipment Newport News Co. in the United States seeks a Regional Sales Support Manager to back Liebherr’s sales team and local dealers. You will provide technical data, coordinate with factory departments, and ensure accurate LIAS quotations and delivery planning.

Travel up to 40% internationally, maintain CRM records and support invoicing with Sales Admin. A combination of education and experience in mining equipment or related fields is required; home-based work is eligible.

Qualifications

• Degree in a related technical field or Business Administration.
• Minimum 1 year in the mining equipment industry.
• Sales or sales support experience preferred.

Responsibilities

• Provide support documentation, calculations and technical data.
• Clarify and explain technical details to customers.
• Coordinate with factory in-house departments as required.
• Collect and distribute mining equipment KPI data.
• Provide mining equipment availability / slots.
• Raise LIAS intercompany quotations as required.
• Lead delivery planning when needed.
• Ensure LIAS purchase orders meet specs, pricing and terms.
• Provide Life Cycle and O&O cost calculations.
• Communicate delivery dates and manage delays.
• Clarify customer requirements across sales cycle phases.
• Arrange factory visits for end customers including presentations.
• Stay informed on market conditions and competition.
• Represent Liebherr at trade associations / events to promote products.
• Promote cost consciousness and align goals with strategy.
• Support a safe work environment and integrity in dealings.

Skills

Sales support

Technical data interpretation

Customer communication

Education

Bachelor's degree (mechanical/mining or business administration)

Job description

The Regional Sales Support Manager is a factory based position with overall responsibility of supporting the sales function of Liebherr sales personnel or local dealers in their region of responsibility.

• This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Provide support documentation, calculation(s) and technical data.
• Clarify/explain technical details as required.
• Coordinate and follow-up with factory in-house departments as required.
• Collect and distribute mining equipment key performance data.
• Provide mining equipment availability / slots.
• Raise intercompany (LIAS) quotations as required.
• When required, raise and follow-up detailed delivery planning.
• Ensure that purchase orders (LIAS) are correct in terms of agreed specification, pricing, delivery and other terms if applicable.
• Provide Life Cycle and O&O cost calculation.
• Clearly communicate (on factory level) and follow-up promised/guaranteed delivery dates and take initiative in case of delays.
• Clarify specific customer requirements and understand the different phases of the sales cycle to show value in Liebherr’s offerings to customers.
• Provide factory visits to end customers as requested by LH Affiliate / and/or dealers including presentations.
• Keeps informed about market conditions, competitive information, and political factors that may impact the goals of the organization.
• Ensure that product specification is in accordance with the application.
• Provide all necessary data to Sales Admin for invoicing purpose.
• Make sure that LIAS offers will be established by affiliate.
• Ensure that projects, accounts, opportunities, contacts, activities are captured in CRM.
• Identifies, develops, and coordinates effective business relationships with affiliates.
• Represents our company at trade association meetings and/or industry events to promote products in their region of responsibility.
• Demonstrates cost consciousness.
• Understands how individual and department goals align with the company’s strategic objectives.
• Promotes a safe work environment by ensuring that everyone follows established safety procedures.
• Demonstrates integrity in dealings with people and issues.

Competencies

Education and Experience:

A combination of education and experience equivalent to a degree in a related technical area (i.e. Mechanical Engineering or Mining Engineering) or a degree in Business Administration; 1 year of experience the mining equipment industry; Experience in a Sales and/or Sales Support role in the mining equipment industry preferred.

Additional Requirements:

• Travel to customer or supplier sites internationally up to 40% of the time.
• Ability to obtain and maintain a valid driver’s license and passport.
• Ability to obtain and maintain Mine Safety & Health Administration (MSHA) certification.
• This position is working from home eligible.

Our Offer

Pay Range: $106,000 - $125,000

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.

Location

Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
23607 Newport News, VA
United States (US)

Contact

Thomas Steele
[e-mail]