ERP & Systems Operations Manager

Absolics Inc; Covington (VA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K

Healthcare 100% support

Life, STD, LTD 100 % support

Cell phone allowance

PTO and self-development

Job summary

Absolics Inc. is seeking an MIS Manager to oversee stable operation and continuous improvement of enterprise systems including ERP, Groupware, and middleware, while leading readiness for future SCM and CRM implementations.

The role focuses on delivering reliable platform performance and strategic IT alignment. You will collaborate with Finance, Supply Chain, Sales, and IT to standardize processes, strengthen controls, and enable scalable, data-driven operations.

Qualifications

• Proven ability to operate enterprise systems (ERP and collaboration platforms) with strong incident/problem/change management discipline.
• Strong understanding of end-to-end business processes and data flows across Finance, Procurement, Inventory, and Sales domains.
• Hands-on experience with Middleware integration concepts and operations (EAI, ETL/API, message queues, interface monitoring).
• Understanding of CDC concepts (data replication, latency, integrity, reconciliation, failover/recovery) and operational control.
• Experience in requirements gathering and process mapping (AS-IS/TO-BE), and ability to produce BRD/FRD, interface specs, and runbooks.
• Ability to lead cross-functional workshops and align stakeholders on scope, priorities, and decisions.
• Familiarity with system integration controls, data governance, and master data management.
• Strong communication skills for executive reporting, vendor management, and end-user adoption/training.

Responsibilities

• Own day-to-day operations of ERP, Groupware, and Middleware (EAI, CDC) including stability monitoring, incident resolution, performance management, and vendor coordination
• Manage change/release management: enhancement intake, prioritization, testing (SIT/UAT), deployment, rollback planning, and user communications
• Establish and operate system governance (process owners, data owners, standards, operating rules) and maintain operational documentation (SOP, runbook)
• Lead ERP functional operations across core processes (Order-to-Cash, Procure-to-Pay, Record-to-Report), ensuring control and audit readiness
• Operate and improve Groupware services (approval workflows, collaboration spaces, access/retention policies, account lifecycle coordination)
• Ensure reliability of integration and data pipelines via Middleware: interface monitoring, error handling, reconciliation, reprocessing procedures, and SLA management
• Manage EAI interface design/operation standards: message formats, mappings, exception handling, and interface lifecycle control
• Manage CDC (Change Data Capture) operation to support near-real-time data synchronization, ensuring data integrity, latency control, and recovery procedures
• Define and operate master data governance (item/customer/vendor, org structure, codes) and data quality controls across systems
• Build MIS KPI dashboards and operational reporting for system health (availability, incident MTTR, interface success rate) and business operations
• Prepare SCM implementation readiness: supply chain process mapping, TO-BE design, requirements definition, integration points, data migration strategy, and phased rollout plan
• Prepare CRM implementation readiness: customer lifecycle mapping, lead/opportunity/service processes, requirements definition, and integration/data scope planning
• Support solution evaluation (RFI/RFP), fit-gap analysis, and selection recommendations for SCM/CRM and related ecosystem tools
• Ensure security and compliance basics for enterprise apps (role-based access, SoD (Segregation of Duties) where applicable, audit evidence, retention, logging) in collaboration with IT/security teams.

Skills

ERP operations

Incident management

Change management

Data governance

Cross-functional leadership

Vendor management

Executive reporting

System governance

Education

Bachelor's degree in Information Systems, Computer Science, Industrial/Systems Engineering, Business Administration, Supply Chain, or related field

Tools

Middleware (EAI/CDC)

APM/log monitoring

SOP/runbook development

BRD/FRD documentation

Job description

Absolics Inc. is seeking an MIS Manager to oversee stable operation and continuous improvement of enterprise systems including ERP, Groupware, and middleware, while leading readiness for future SCM and CRM implementations.

The role focuses on delivering reliable platform performance and strategic IT alignment. You will collaborate with Finance, Supply Chain, Sales, and IT to standardize processes, strengthen controls, and enable scalable, data-driven operations.