ERP Systems Administrator II

AutomationDirect; Cumming (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

AutomationDirecthybrid role available for an ERP Systems Administrator II to own and optimize enterprise applications including ERP, PIM, forecasting, and order management. You will forecast issues, implement improvements, and coach teams while maintaining strong vendor and IT partnerships.

The ideal candidate has 3+ years supporting large enterprise apps, strong SQL, Windows/cloud app experience, and a proactive mindset to prevent problems before they impact operations.

Qualifications

• 3+ years supporting enterprise applications with direct responsibility for system health, troubleshooting, and vendor coordination.
• Proficiency administering Windows-based and/or cloud-hosted business applications.
• Proficiency with SQL query development and data analysis.
• Working competency with Agile, Scrum, or Waterfall project delivery methodologies.
• Experience in ecommerce, distribution, manufacturing, or supply chain environments.
• Demonstrated ability to troubleshoot complex application issues independently, analyze root causes, and architect solutions that prevent recurrence.
• Demonstrated history of a proactive approach: anticipating issues, identifying what needs to be done, and acting on it without waiting for direction.
• Understanding accounting, business, and wholesale distribution principles.
• Experience in business requirements elicitation and business analysis.
• Experience utilizing AI-assisted tools for operational support, administration, automation, documentation, testing, or process improvement.

Responsibilities

• Own all support and operational issues for assigned enterprise applications (ERP, PIM, Forecasting, Order Management, and related integrated systems).
• Build and continuously improve monitoring, alerting, and system-health measurement to forecast and resolve problems.
• Partner with vendors and IT operations to ensure performance.
• Engage business operations to analyze requests and craft system improvements.
• Lead technical coordination and execution on small to mid-sized projects.
• Design, execute, and report on testing for new system improvements and bug fixes.
• Build and deliver training plans and documentation for new system features.
• Deploy software updates and enhancements.
• Develop and maintain operational procedures, support docs, and knowledge base articles.
• Mentor and train others on best practices for the supported systems.

Skills

Enterprise apps support

SQL & data analysis

Agile/Waterfall delivery

Vendor coordination

Problem solving

AI-assisted tooling

Accounting & distribution knowledge

Business requirements elicitation

Domain experience: ecommerce/fulfil/SC

Proactive/self-motivated

Education

Bachelor's degree in Computer Science or related

Tools

PowerShell

Python

REST APIs

Middleware platforms

EDI

Job description

ERP Systems Administrator II

Objective:

We seek an ERP Systems Administrator who operates with self-directed ownership, a strong commitment to collaboration, and the desire to become and thrive as the technical expert over our enterprise applications. This person sees what needs to be done, forecasting and resolving application problems before they impact operations, while building technical expertise, coaching others on best practices, and acting on it. They work with significant autonomy and independent judgment within the established technical direction, collaborating effectively across business operations, vendor partners, and IT teams to ensure AutomationDirect's enterprise applications (ERP, PIM, Forecasting, Order Management, and related integrated systems) run reliably, perform optimally, and deliver the value the organization depends on.

This person takes active ownership of incidents, application monitoring, enhancement activities, project coordination, testing, training, and troubleshooting. They are the technical expert and trusted advisor for these critical systems. They embrace change and ambiguity, adapt rapidly to new technologies and shifting business priorities, and maintain focus amid competing demands.

This is a hybrid position working at least 3 days per week in our Cumming, GA office.

Essential Abilities

• Demonstrates a servant attitude by fostering collaboration, removing obstacles, and prioritizing
  the success and growth of those around them.
• Operates as a self-winding team member — sees what needs to be done based on an internal
  understanding of what good service looks like, and is internally motivated to act on it rather than
  waiting for orders or procedures.
• Partners effectively with business stakeholders to align technology, processes, and business
  objectives while building strong cross-functional relationships.
• Becomes the technical expert in the enterprise application solutions supported, helping the
  business get maximum value from them through their questions and needs.
• Learns quickly and adapts rapidly to new technologies, business processes, and organizational
  priorities, applying new knowledge with minimal ramp-up time.
• Exhibits strong problem-solving skills and initiative, proactively identifying issues, analyzing
  root causes, and driving effective solutions to completion.
• Embraces change and continuous improvement, remaining flexible and resilient in evolving
  environments while helping others navigate transformation.
• Thrives in dynamic and ambiguous situations, maintaining focus, prioritizing effectively, and
  delivering results amid competing demands and shifting priorities.
• Communicates effectively in both technical and non-technical terms.

Responsibilities

• Own all support and operational issues for assigned enterprise applications (ERP, PIM, Forecasting, Order Management, and related integrated systems), driving them to resolution and root cause.
• Build and continuously improve monitoring, alerting, and system-health measurement forenterprise application so problems are forecasted and resolved before impacting operations.
• Partner with vendors and the internal IT operations team to ensure application and overall system
  performance.
• Engage business operations to analyze requests, question underlying requirements, and craft
  solutions for system improvements.
• Lead technical coordination and execution on small and medium sized projects, including project
  management meetings.
• Design, execute, and report on application testing for new system improvements, releases,
  enhancements, and bug fixes.
• Build and deliver training plans and documentation for new system improvements.
• Deploy software updates and enhancements.
• Develop and maintain operational procedures, support documentation, and knowledge base
  articles.
• Mentor and train other employees on best support practices for the supported systems.
• Duties otherwise assigned.

Qualifications

Required

• 3+ years supporting enterprise applications with direct responsibility for system health,
  troubleshooting, and vendor coordination (ERP, PIM, Forecasting, WMS, OMS, CRM, or comparable
  enterprise applications).
• Proficiency administering Windows-based and/or cloud-hosted business applications.
• Proficiency with SQL query development and data analysis.
• Working Competency with Agile, Scrum, or Waterfall project delivery methodologies.
• Experience in ecommerce, distribution, manufacturing, or supply chain environments.
• Demonstrated ability to troubleshoot complex application issues independently, analyze root
  causes, and architect solutions that prevent recurrence.
• Demonstrated history of a proactive approach: anticipating issues, identifying what needs to be
  done, and acting on it without waiting for direction.
• Understanding accounting, business, and wholesale distribution principles.
• Experience in business requirements elicitation and business analysis.
• Experience utilizing AI-assisted tools for operational support, administration, automation,
  documentation, testing, or process improvement.

Preferred

• Bachelor's degree in Computer Science or related discipline.
• Experience with PowerShell, Python, REST APIs, or other scripting and automation technologies.
• Experience supporting application integrations and middleware platforms.
• Experience with EDI implementation and support