ERP Support Specialist

GFS Chemicals, Inc.; Powell (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) with profit sharing

Health Savings Account with 2:1 company match

Paid time off

Company-paid life insurance and AD&D coverage

Medical, vision, dental insurance

Job summary

GFS Chemicals, Inc. is looking for an ERP Support Specialist in Powell, Ohio. The role involves troubleshooting D365 F&O ERP support tickets and analyzing business needs for effective solutions. Ideal candidates will have a Bachelor's degree in a related field and experience with D365F&O.

GFS provides a comprehensive benefits package including competitive pay, a 401(k) with profit sharing, and health insurance. Join our family-owned business focused on quality and collaboration since 1928.

Qualifications

• 1-2 years’ experience in ERP support preferred.
• Microsoft certifications in Dynamics D365 Finance/Supply Chain are preferred.
• Experience with ecommerce platforms and SQL Reporting Services is a plus.

Responsibilities

• Respond to and resolve ERP support tickets in D365 F&O and integrated ISVs.
• Conduct business process analysis and translate requirements into functional design documents.
• Deliver end-user training, documentation, and knowledge transfer.

Skills

Analytical and problem-solving skills

Communication with cross-functional teams

Time management and prioritization

Experience with D365F&O

Willingness to learn new functionalities

Education

Bachelor’s Degree in related field

Tools

SQL

Power Platform

Job description

Overview

D365FO ERP Support Specialist - Full Time Professional

Powell, OH, US

Requisition ID: 1311

Salary Range: $70,000.00 To $80,000.00 Annually

About the Job

GFS Chemicals is seeking an ERP Support Specialist to join our RAC Division at our Powell location. The ERP Support Specialist supports the business by responding to ERP support tickets in D365 F&O and related integrated ISVs. It focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while ensuring system integrity and best practices. The role bridges operations and the ERP team by analyzing needs, resolving tickets, and recommending improvements. It also contributes to F&O implementation and the ongoing support and evolution of the application.

Key Responsibilities

• ERP Support & Analysis: Respond to and resolve ERP support tickets in D365 F&O and integrated ISVs


• Troubleshoot issues, replicate scenarios, and identify root causes


• Act as a functional and potentially technical subject matter expert for D365 F&O (finance and supply chain) and integrated ISVs


• Analyze business needs and recommend effective solutions


• Conduct business process analysis and translate requirements into functional design documents


• Configure D365 F&O in accordance with business needs and Microsoft best practices


• Support small enhancements related to ticket resolution: communicate with external developers and consultants to address GAPS and best practices


• Contribute to F&O implementation and system improvements


• Testing & Deployment:


• Support UAT planning and execution, including test case creation, defect triage, and resolution


• Collaborate with internal teams, consultants, and developers on integrations, customizations, and data migrations


• Deliver end-user training, documentation, and knowledge transfer


• Identify trends and recommend process or system improvements


• Governance & Standards:


• Work with cross functional teams to ensure changes follow system standards, governance, security, and data requirements

Qualifications & Requirements

• Education & Experience: Bachelor’s Degree in related field plus 1-2 years’ experience highly preferred


• Preferred Microsoft certifications in Dynamics D365 Finance/Supply Chain


• Core Skills:


• Willing to learn new functionality, modules, technical and functional skills


• Analytical and problem-solving skills


• Ability to communicate with cross-functional teams


• Ability to summarize and recount resolutions to issues/bugs


• Time management, ability to self-prioritize


• Experience with D365F&O, required


• Sana, or any ecommerce platform, preferred


• SQL, Power Platform, preferred


• Experience with associated tools and technologies such as SQL Reporting Services or Microsoft Power Platform, preferred

About GFS Chemicals

GFS Chemicals is a family‑owned and operated business based in Columbus, Ohio, serving customers worldwide since 1928. Each employee is entrusted with meaningful work that directly contributes to the success of our customers and the long‑term strength of our organization.

As an established yet close‑knit family business, GFS is built on a legacy of quality, service, integrity, and innovation in the fine and specialty chemicals market. We are committed to fostering a workplace where safety, collaboration, and continuous improvement are part of how we do business every day.

Benefits

GFS offers a comprehensive total rewards package designed to support employees and their families, including competitive pay, a 401(k) with profit sharing, a Health Savings Account with a 2:1 company match, paid time off, company‑paid life insurance and AD&D coverage, medical, vision, dental insurance, and additional benefits.

Our Culture & Core Values

• Safety First — We are committed to the safety of our employees and our community.


• Reliable High Quality — We are dedicated to delivering exceptional quality in everything we do.


• Adaptability — We adjust to new situations and challenges with a positive mindset, demonstrating flexibility and resilience in the face of change.


• Continuous Improvement — We take initiative by seeking new and better ways of improving our processes, skills and technology.


• Trustworthy Family Business — We maintain high ethical standards and take responsibility for our actions and outcomes.


• Collaborative Engagement — We build deep relationships with customers and employees, we work together to understand and meet their specific needs, combining customer feedback and employee expertise for better outcomes.

Additional Information

GFS Chemicals will only employ individuals who are legally authorized to work in the United States. Sponsorship is not available for this position.

EEO/AA/M/F/VETS/Disabled

No agency inquiries, please.