ERP Specialist

Guilford County Government; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Guilford County Government in Greensboro, NC seeks an ERP Specialist who will support ERP modules, develop interfaces, and deliver analytics reports to enable enterprise-scale decision making.

You will combine business analysis, software development, and production support, coordinating across IT teams, leveraging AI tools where allowed, and ensuring reliable, efficient ERP delivery.

Qualifications

• Experience supporting ERP modules such as HR, Payroll, Benefits, Talent Management, and timekeeping.
• Experience with UKG or similar workforce management systems preferred.
• Ability to analyze requirements and translate into technical specs and solutions.
• Experience leading small to medium IT projects and coordinating across teams.
• Familiarity with change management and service desk processes.

Responsibilities

• Provide configuration, integration, troubleshooting, and end user support for ERP modules.
• Analyze processes and translate requirements into specifications.
• Develop, modernize, test, deploy interfaces and integrations across enterprise apps.
• Create high-quality documentation for IT staff and end users.
• Develop test plans and manage ERP and enterprise app testing efforts.
• Update applications to implement enhancements and defect fixes.
• Collaborate with cross-departmental teams to deliver solutions.
• Communicate effectively with IT staff and coworkers.

Skills

ERP Systems

AI Tools

Project Management

Agile Methodologies

Communication

Education

Bachelor's or Associate degree in IT/CS or related field

Information Technology programming experience

Tools

.NET/C#

Power Automate

RESTful APIs

SQL Server / SSIS / T-SQL

Visual Studio

GitHub

Power BI / SSRS

Job description

GENERAL STATEMENT OF DUTIES

This professional and technical position provides support for enterprise resource planning (ERP) systems and is also responsible for creating, maintaining, and supporting software applications, integrations, and analytical reports. This role combines business analysis, technical delivery, and production support to ensure reliable and effective enterprise-ERP solutions.

DISTINGUISHING FEATURES OF THIS CLASS

The ERP Specialist serves as a business requirements analyst, software developer, and application support resource. The role also includes task leadership responsibilities and coordination of resources across teams to complete assignments and utilizes AI tools when permitted to optimize the creation and delivery of enterprise solutions effectively and efficiently. This position reports to the Enterprise Applications Manager within the Information Technology Department.

DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:

• Provide configuration, integration, troubleshooting, and end user support for human resources ERP modules and timekeeping systems.
• Analyze departmental business processes and translate requirements into detailed specifications for purchased or internally developed applications.
• Develop, support, modernize, test, deploy, optimize interfaces and integration across enterprise applications using various software and scripting languages using industry best practices.
• Recommend and implement improvements for assigned applications.
• Develop and maintain high-quality documentation that assists IT staff and end users with ERP and non-ERP applications, business processes, requirement designs, support procedures, and knowledge transfer,
• Develop test plans, scripts and datasets for units, integration, system, and user acceptance testing.
• Manage or conduct ERP and other enterprise applications testing efforts.
• Update applications to implement enhancements, defect fixes, and improve operational efficiency.
• Collaborate with cross-departmental teams to resolve problems and deliver solutions
• Communicate effective with coworkers and IT staff to provide responsive, high-quality support services.
• Design and develop complex business reports and data extracts based on detailed requirements.
• Perform other duties as assigned.

RECRUITMENT STANDARDS Knowledge, Skills, and Abilities

• ERP Systems
  • Knowledge and experience supporting modules such as Human Resources, Payroll, Benefits Administration, Talent Management & Recruiting, Employee Self-Service.
  • Knowledge and experience supporting workforce management systems (ex. UKG).
  • Knowledge and experience planning, managing, executing, or participating in system upgrades.
  • Knowledge and experience working with departmental leadership, end users, and vendors to identify and resolve problems with ERP systems and update these systems as needed.
  • Knowledge and experience integrating ERP systems with other applications.
  • Knowledge and experience with workflow configuration, user administration, and role-based access control preferred.
  • Knowledge and experience with Lawson and UKG implemented for public-sector preferred.
  • Open to learning other ERP modules like Financials, Budget, EPL etc.
• Programming Skills Utilizing AI Tools
  • Working knowledge of .NET, C#, VB.NET, Postman, Power Automate, and utilization of RESTful APIs.
  • Knowledge and experience with units, integration, system, and user acceptance testing of batch and online applications.
  • Knowledge and skills working with Microsoft SQL Server SSIS development and administration for Extraction Transformation and Loading and interface file creation tasks.
  • Knowledge of database security and basic administrative functions.
  • Knowledge of Visual Studio, and GitHub repositories.
  • Skills with Microsoft SQL Server and Transact SQL.
  • Skills in SSRS and Power BI report/dashboard development preferred.
  • Ability to develop stored procedures, complex queries, and optimized SQL solutions.
  • Ability to lead tasks supporting small to medium non-ERP applications, including implementations of newly purchased systems.
• Knowledge of change management and service desk procedures.
• Working knowledge of project management methodologies, including Agile and Waterfall.
• Excellent written, oral, and interpersonal communication skills.
• Ability to demonstrate strong attention to detail in analysis, testing, documentation and production support.
• Ability to demonstrate initiative and curiosity to learn new skills independently, adapt quickly to changing priorities, and remain open to new ERP platforms and tools.
• Ability to apply critical thinking and structured problem solving to diagnose root causes and recommend practical and sustainable solutions.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships within and across departments.

MINIMUM QUALIFICATIONS

Four-year degree in Information Technology, Computer Science or related field with at least 3 years of experience performing the functions of systems analyst and at least 4 years of experience as a programmer.

OR a two-year degree in Information Technology, Computer Science or a related field with at least 5 years of experience performing the functions of systems analyst and at least 6 years of experience as a programmer:

OR High School diploma or GED with at least 7 years of experience performing the functions of systems analyst and at least 8 years of experience as a programmer.

Physical Demands

An employee in this position must be able to perform the basic life operational functions of fingering, talking, hearing, and repetitive motions. The employee must be able to perform sedentary work exerting up to 10 pounds of force occasionaly to move objects. The employee is required to have close visual acuity for transcription.

Working Conditions

Work consists of an office environment. The worker is not substantially exposed to adverse environmental conditions.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note:

This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.