ERP Solution Delivery Project Manager

BDO USA, LLP; Akron (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

BDO USA, LLP is seeking an ERP Solution Delivery Manager to join the Enterprise Business Applications team. This role oversees ERP and related applications, guiding a cross-functional team to deliver digital transformation projects and ensuring client needs and expectations are effectively managed.

The position emphasizes managing client discussions, risk, scope, and change orders while maintaining strong governance and project communications. A senior delivery background and PMP are preferred.

Qualifications

• Six or more years of ERP solution delivery management experience including budget, risks, resources, scope, issues, changes, and quality.
• Experience with project planning, scoping and management skills.
• Experience with business process analysis & design and process flow skills.
• Experience in planning, managing scope, timeline, or budget.
• Client facing consulting experience preferred.
• Track record of managing projects within a software solutions deployment environment preferred.

Responsibilities

• Maintain strategic relationships with client personnel, including senior management.
• Manage client expectations and communicate difficult messages when necessary.
• Identify risks and develop plans to manage them.
• Lead the project solution vision and updates to the project plan.
• Maintain detailed work plans in Azure DevOps.
• Prepare client meeting materials and present updates.
• Lead daily project scrums, planning, and status meetings with the team.
• Provide guidance on change orders and scope changes.
• Lead assessments, implementations, and optimizations.
• Ensure governance framework is applied and documentation is maintained.

Skills

ERP delivery management

Budget management

Risk management

Client relationship

Leadership

Education

Bachelor's degree + 6+ years ERP delivery

High School Diploma/GED + 7+ years ERP delivery

Tools

MS Project

Azure DevOps

Smartsheet

Microsoft Office

Job description

Job Summary

The ERP Solution Delivery Manager will be part of the Enterprise Business Applications team managing digital transformation projects in the areas of Enterprise Resource Planning (ERP) and complementary applications such as Customer Engagement and Power Platform. The individual in this role will work on a team of technology leaders, solution architects, software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This role will be responsible for managing the client discussion and overseeing client's needs to build and maintain strong delivery as well as ensure client expectations are successfully managed.

Job Duties

• Maintains strategic relationships with client personnel, including members of client senior management
• Manages client expectations and supports difficult messages when necessary to keep project delivery on course
• Identifies areas of risk on engagements and develops plans to manage those risks
• Manages the vision of the project solution
• Leads, oversees, and prepares updates to project plan
• Maintains detailed work plans in Azure DevOps
• Prepares formal and informal presentations for client meetings
• Leads the project team daily, including BDO consultants and client team members, this will include scrums, planning, and status meetings
• Provides guidance to the project change plan, including identification of new scope and preparation of change orders
• Provides project leadership for assessment, implementation, and optimization engagements
• Works with Project Manager to ensure that BDO's project governance framework is applied to projects and that governance documentation is maintained, published, and stored according to BDO Quality Audit standards
• Delivers timely project communications to the client including regular status reports and steering committee presentations
• Ensures that the BDO Project Team follows BDO Implementation Methodology and produces deliverables to standards and on schedule
• Participates in ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates, mentors colleagues, and provides guidance and support
• Other duties as required

Supervisory Responsibilities

• Owns and drives completion of key workstreams by associates and senior associates as directed by project leaders
• Manages project workstreams of associates and senior associates as directed
• Mentors and develops entry level consultants and senior consultants
• May act as Career Advisor to associates and senior associates

Qualifications, Knowledge, Skills and Abilities

Education

• Bachelor's degree AND six (6) or more years of industry experience with ERP solution delivery management, required; OR
• High School Diploma/GED AND seven (7) or more years of industry experience with ERP solution delivery management, required

Experience

• Six (6) or more years comprehensive ERP solution delivery management experience including the management of budget, risks, resources, scope, issues, changes, and quality, required
• Experience with project planning, scoping and management skills, required
• Experience with business process analysis & design and process flow skills, required
• Experience in planning, managing scope, timeline, or budget, required
• Client facing consulting experience, preferred
• Track record of managing projects within a software solutions complex deployment environment, preferred

License(s)/Certification(s)

• PMP, preferred

Software

• Experience with one (1) or more of the following solutions, required:
  • HCM
  • Custom Applications
  • Data analytics
  • ERP (Dynamics 365 F&O, Business Central, CE)
  • NetSuite
  • CRM
  • Cybersecurity
• Proficient in the use of Microsoft Office Applications, required
• MS Project, preferred
• Azure DevOps experience, preferred
• Microsoft Project experience, preferred
• Smartsheet experience, preferred

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Excellent interpersonal and customer relationship skills
• Strong analytical, facilitation, documentation, presentation, and communication skills
• Strong business process mapping skills
• Ability to lead and facilitate client workshops and sessions
• Comfortable engaging with clients on multiple implementations at the same time
• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Ability to effectively manage a diverse project team and escalations performance issues to department leadership
• Strong knowledge of solution implementation methodologies

Keywords

Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian, Dayforce, HCM, Human Capital Management, Delivery Lead, Project Management

National Range: $120,000 - $170,000

Maryland Range: $120,000 - $170,000

NYC/Long Island/Westchester Range: $120,000 - $170,000

At BDO, how we show up matters. We build strong relationships by supporting one another, clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits.

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets