ERP Sales & Customer Service Workstream Lead

Hayward Holdings, Inc.; Clemmons (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Hayward Holdings Inc. in North Carolina seeks an experienced Senior Business Analyst with deep expertise in Microsoft Dynamics 365 FSCM to support Sales and Customer Service functions, including Quote-to-Cash, Rebates, and Pricing.

You will bridge business needs with technical teams across the project lifecycle. The role requires 7–10+ years of BA/functional consulting experience, strong communication, and a track record delivering ERP implementations.

Qualifications

• Bachelor's degree in Computer Science, IT, SCM, or related field.
• 7–10+ years as a Business Analyst or Functional Consultant for Dynamics 365 FSCM.
• Hands-on experience with Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management.
• Strong understanding of D365 FSCM configuration, workflows, forms, reporting, and security.
• Experience integrating D365 with SPS Commerce EDI, Salesforce, or similar platforms.
• Proven ability to translate business requirements into practical technical solutions.
• Strong analytical and problem-solving skills; excellent communication and presentation skills.
• Experience working with cross-functional teams in fast-paced environments.

Responsibilities

• Partner with stakeholders to document requirements and translate them into FSCM configurations.
• Lead configuration of D365 FSCM modules supporting Quote-to-Cash, Sales & Marketing, Rebate, Pricing.
• Collaborate with development teams on customizations and integrations.
• Support project planning, testing, and deployment; manage defects.
• Deliver end-user training and drive change management.
• Monitor system performance and pursue continuous improvement.

Skills

Business Analysis

D365 FSCM

Quote-to-Cash

Sales & Marketing

Rebate Management

Pricing Management

Requirements Translation

Project Coordination

Education

Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or related field

Tools

SPS Commerce EDI

Salesforce

Power Platform

Azure

Job description

## ERP Sales & Customer Service Workstream LeadApplylocations: Mocksville, NC: Clemmons, NCtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_000291Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. ## **Position Summary**Hayward is seeking an experienced **Senior Business Analyst** with deep expertise in **Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM)**, formerly Finance & Operations (F&O). This role will primarily support the **Sales and Customer Service** business functions, including **Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management**.The ideal candidate will serve as the bridge between business stakeholders and technical teams, helping translate business requirements into scalable D365 solutions. This individual will play a critical role throughout the implementation lifecycle, from requirements gathering and solution design through testing, training, deployment, and ongoing system optimization.# **Essential Duties & Responsibilities**### Business Analysis & Process Improvement* Partner with business stakeholders to understand current sales and customer service processes, identify pain points, and align requirements with D365 FSCM capabilities and global standards.* Gather and document business requirements while defining project scope and priorities.* Perform gap analyses and recommend best practices that leverage standard D365 functionality whenever possible.* Translate complex business requirements into functional specifications for technical teams.### Dynamics 365 Configuration & Solution Design* Lead the configuration of D365 FSCM modules supporting: + Quote-to-Cash + Sales & Marketing + Rebate Management + Pricing Management* Collaborate with development teams to design scalable customizations, third-party integrations, and approval workflows.* Ensure solutions align with both business objectives and enterprise architecture standards.### Project Delivery & Implementation* Support project planning, timeline management, status reporting, and overall project execution.* Develop and execute system testing strategies, including validation of configurations, customizations, and integrations.* Identify, document, troubleshoot, and resolve system defects throughout testing and deployment.* Provide post-go-live support to ensure system stability and successful user adoption.### Training & Change Management* Facilitate business workshops to gather requirements and validate solutions.* Develop training materials and conduct end-user training sessions.* Lead change management efforts to encourage adoption and maximize business value.### Continuous Improvement* Monitor system performance and identify opportunities for process improvements and system enhancements.* Stay current with new Microsoft Dynamics 365 FSCM functionality and recommend enhancements that improve business operations.* Support continuous optimization initiatives across Sales and Customer Service processes.# **Required Qualifications*** Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.* 7–10+ years of experience as a Business Analyst or Functional Consultant supporting Microsoft Dynamics 365 FSCM.* Extensive recent hands-on experience with: + Quote-to-Cash + Sales & Marketing + Rebate Management + Pricing Management* Strong understanding of D365 FSCM configuration, workflows, forms, reporting, and security.* Experience integrating D365 with third-party applications such as SPS Commerce EDI, Salesforce, or similar platforms.* Proven ability to translate business requirements into practical technical solutions.* Strong analytical, troubleshooting, and problem-solving skills.* Excellent verbal, written, and presentation skills with the ability to communicate across technical and business audiences.* Demonstrated success working with cross-functional teams in a fast-paced environment.# **Preferred Qualifications*** Microsoft Dynamics 365 Finance & Supply Chain Management Certification.* Experience with Microsoft Power Platform (Power Automate, Power BI) and Azure services.* Understanding of enterprise architecture principles.* Experience managing multiple projects or workstreams simultaneously.* Previous experience supporting large-scale ERP implementations or transformations.# **Location**This position is based onsite in one of the following locations:* **Clemmons, NC*** **Mocksville, NC**