ERP Operations Supervisor IV

Governors State University; University Park (IL); On-site; USD 98,000 - 111,000; Full time

Benefits offered by this job

Fringe benefits including insurance, 休

Tuition waivers

Job summary

Governors State University seeks an ERP Operations Supervisor IV to lead ERP operations and maintain enterprise information systems supporting administrative functions.

The role includes directing changes, coordinating training, and guiding major ERP projects, with responsibility for staff supervision and IT service delivery.

Qualifications

• Bachelor's degree in IT, IT management, programming, or related discipline.
• Over ten years of ERP technology systems experience.
• One to three years of supervising staff or managing projects.

Responsibilities

• Lead ERP operations, supervise staff, and manage access and permissions.
• Oversee ERP software updates, change control, testing, and installations.
• Provide technical and functional leadership on ERP modules and projects.
• Coordinate training and documentation for ERP operations.
• Mentor analysts and oversee project planning and execution.

Skills

ERP leadership

Staff supervision

Change control

Project management

Access management

Education

Bachelor's degree in IT or related

Master's degree in IT or related

Tools

Ellucian Colleague

Job description

Description

Governors State University is seeking to hire an ERP OperationsSupervisor IV to provide leadership and oversight of all EnterpriseResourcePlanning (ERP) operations. The position maintains theenterprise information systems that support the university'sadministrative functions. The position also includes leadership responsibilities in key technology projects related to ERP andthird-party enterprise applications.

Essential Responsibilities

40% ERP Operations Supervisor

• Supervises staff, provides coaching and guidance, and overseeswork assignments. Manages ERP access and permissions. Ensurestimely processing of access requests, changes, and removals byfollowing established procedures.
• Manages ERP software update processing, including compliancewith change control, separation of
• duties, testing, and installation. Manages timesheets andperformance evaluations, ensuring Human Resources guidelines arefollowed.
• Provides technical and functional leadership on installing,configuring, maintaining, and developing all ERP functions andmodules. Represents ITS in ERP-related initiatives, committees, andefforts.
• Coordinates training and documentation efforts for allERP-related operations.
• Oversees module support assignments to other analysts. Providesmentoring and training to analysts as needed.
• Provides leadership to major projects, directs staff, andassigns work to meet goals. Supervises staff assignments andprovides necessary support.
• Ensure effective communications with all stakeholders, clients,and staff, including holding regular meetings and creatingpresentations related to assigned work.
• Monitors and manages ticket assignments and workloads.

20% Technical Project Lead

• Project planning, management, and implementation, includingdefining scope, budget, and testing plans. Works with stakeholdersand sponsors to implement key projects or to act as the leadtechnical project manager. Defines and prioritizes tasks needed tocomplete projects.
• Technical and functional project management responsibilities,including creating documentation, designing, managing testingprocesses for changes, and directing the projects according to theestablished plan.

20% ERP Analyst

• Responsible for supporting Admissions, Students, Financial Aid,and Accounts Receivable ERP system modules utilizing the EllucianColleague application suite.
• Utilizes Envision/UniBasic programming language and othertechnologies required to modify, customize, correct, or adjustColleague processes to meet institutional needs.
• Develop interfaces, customizations, and integrations withthird-party applications to send/receive data and forautomation.
• Utilizes reporting tools to create ad-hoc reports from theEllucian Colleague data. Install software updates to the ERPsystem

15% Systems Administrator

• Provides technical administration and management of third-partysoftware, including the emergency
• alert system, the continuing education CRM, the Admissions andAdvancement CRMs, the e-commerce provider for credit and ACHtransactions, and the financial reporting system.
• Consistently working with third-party vendors regardingupgrades and maintenance to systems.
• Works with staff to determine resources needed to accomplish tasks and resolve any issues.
• Ongoing support, monitoring, and maintenance of Test andProduction environments.
• Mentoring, training, and supporting ITS team members onthird-party software.

Salary Range: $98,436.00 - $ 110,618.00.

Full-time, on-campus position

This position qualifies for an expansive suite of fringebenefits including, various insurance options, paid time off,retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/

Required and Preferred Qualifications

Minimum Requirements:

1. (1) Bachelor's degree with coursework that includes informationtechnology (IT), IT management, programming, IT systems, or aclosely related discipline.
2. (2) Over ten (10) years of experience managing and supporting ERPtechnology systems.
3. (3) One (1) to three (3) years of experience managing technologyprojects or supervising staff.

OR

1. (1) High school diploma or equivalent.
2. (2) Any one or any combination totaling twelve (12) years from the following categories:
   • A. College coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
   • 30 semester hours equals one (1) year
   • Associate's degree (60 semester hours) equals eighteen (18)months
   • 90 semester hours equals two (2) years
   • Bachelor's degree (120 semester hours) equals three (3) year
   • B. Work experience in IT-related functions, such as hardware/software support, programming, network design, networkengineering, IT systems integration, or closely related field.
3. (3) Over ten (10) years of experience managing and supporting ERPtechnology systems.
4. (4) One (1) to three (3) years of experience managing technologyprojects or supervising staff.

Desired Education and Experience:

• Master's degree in information technology or related technology field.
• At least five (5) years supporting ERP systems in a highereducation environment.
• At least five (5) years of experience with Microsoft SQL databases, SOL queries, and data structures.
• One (1) to three (3) years managing ERP software support teams.

RESIDENCY REQUIREMENT:

Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:

This vacancy involves a Credential Assessment Examination, whichconsists of a review and rating of the applicant's Education,Experience, Licenses, and other qualifications. Applicants arerequired to provide electronic documentation as listed above toverify that the minimum qualifications for this position has beenmet.