ERP Data Analyst/Auditor

Valid8 Financial, Inc.; Plano (TX); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Valid8 Financial, Inc. is seeking an ERP Support Administrator to join the System Administration team. You will interact with internal stakeholders to map products on the BH platform and support API troubleshooting while continuing to learn the employee benefits industry.

You will perform QA tasks, handle client support tickets, and assist with day-to-day administration. Collaboration with Developers and Operations is essential to resolve issues and drive improvements.

Qualifications

• Bachelor’s degree or related experience in business, preferably in case or product implementation.
• 2+ years demonstrated experience with complex projects in the benefits industry, or related experience.
• Strong knowledge of Microsoft Office and willingness to learn ERP processes.

Responsibilities

• Perform mapping and product build/creation requested for ERP clients.
• Analyze client escalations; research and troubleshoot from initial contact through resolution.
• Coordinate with Developers to test and solve client issues.
• Assist with setup of new Divisions, Regions and/or Locations and update Employer Admins.
• Identify process improvements including automation and functionality enhancements.

Skills

Microsoft Office

Analytical skills

Problem solving

Communication skills

Leadership

Team collaboration

Documentation skills

Education

Bachelor’s degree or related experience in business

Tools

Excel

Access

Job description

Job Title: ERP Support Administrator

Summary/Objective

As a member of the System Administration team, the ERP System Administrator focuses primarily on interacting with internal team members, assisting with building and mapping products on the BH platform, troubleshooting API issues, and day-to-day tasks as requested from the ERP Operations Team while continuing to learn the employee benefits industry. Additional responsibilities include quality assurance tasks, completing Client Support tickets, assisting your team on day-to-day administration and issue resolution and other special projects.

Essential Duties and Responsibilities include, but are not limited to:

• Perform mapping and product build/creation requested for ERP clients.
• Perform basic audits, document results and deliver back to the Operations Team. (This includes Copy Case, Employer, and Plan Definition)
• Navigate through Sys Admin in Cases, Groups, and Cases providing accurate client related information and updates
• Copy and update reports as needed for clients and the Operations Team
• Assist with setup of new Divisions, Regions and/or Locations, Copy Eligibility, and Update Employer Admins
• Analyze client escalations; research and troubleshoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
• Work with Developers to test and solve any client issues that arise
• Continuously look for process improvements for clients and the organization such as automation and functionality enhancements
• Meet expected timelines and assigned due dates for tasks and updates
• Assist EDI Analyst with any tasks that may arise with data transfers, products, reports and case builds
• Build strong relationships with BH employees (Operations Team and Developers)
• Perform other duties and responsibilities as assigned

Required Qualifications:

• General Knowledge, Experience, Technical, and Problem-Solving Skills
• Strong knowledge of Microsoft Office
• Must have Intermediate Excel, Access
• Must have health and benefits knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Database function knowledge preferred, but not required
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Customer/Client Focus
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention.
• Leadership
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills

Minimum Required Qualifications

• Bachelor’s degree or related experience in business, preferably in case or product implementation
• 2+ years demonstrated experience with complex projects in the benefits industry (preferably health & benefits), or other related experience
• The work is typically performed in a normal office environment on site at Benefit Harbor or in a remote home office. Some extended hours may be required
• Very limited travel may be required.

Suggested Schedule

This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support teams throughout the continental US.

• Occasional evening or weekend hours may be required during peak periods.