ERP Cloud Transition Lead for Call Center Ops

Noblesoft Solutions; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Support Transition Manager to oversee the transition of procurement support to ERP cloud modules. This role involves managing call center operations, monitoring staff performance, and liaising with district agencies. The ideal candidate will have excellent communication skills and experience in team management, ensuring that service levels are met and operational issues are effectively resolved. You will be responsible for training development and coordination within the call center.

Qualifications

• Experience in managing complex project tasks.
• Ability to coordinate teams and manage client interfaces.
• Strong organizational skills to manage multiple support functions.

Responsibilities

• Coordinate support transition from on-premises to ERP cloud modules.
• Monitor and report on call center operations and staff performance.
• Ensure prompt and accurate service to customers.

Skills

Team management

Operational oversight

Communication skills

Training development

Job description

A technology solutions provider is seeking a Support Transition Manager to oversee the transition of procurement support to ERP cloud modules. This role involves managing call center operations, monitoring staff performance, and liaising with district agencies. The ideal candidate will have excellent communication skills and experience in team management, ensuring that service levels are met and operational issues are effectively resolved. You will be responsible for training development and coordination within the call center.