ERP & Business Systems Specialist

Medbio, Inc.; Town of Orchard Park (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Medbio, Inc. seeks an IT professional focused on ERP and business systems at our Orchard Park, NY location. You will support DELMIAWorks, manage system data, and assist users across departments.

You will also handle basic IT support for Windows devices, Microsoft 365, and onboarding/offboarding tasks. Collaboration with Operations, Supply Chain, and Finance is essential.

Qualifications

• Approximately 2–5 years of experience supporting ERP, MRP, MES, or related business systems.
• Manufacturing experience strongly preferred.
• Familiarity with SQL, Crystal Reports, Power BI is a plus.
• Windows, Microsoft 365, and basic networking knowledge.

Responsibilities

• Serve as primary ERP/business systems resource for Orchard Park location.
• Troubleshoot ERP issues and coordinate vendor support as needed.
• Assist ERP admin: user accounts, roles, permissions, data integrity.
• Develop training materials and user guides for DELMIAWorks.
• Support ERP reporting and data requests, improve processes across sites.
• Assist with testing upgrades, patches, and integrations.
• Collaborate with Operations, Supply Chain, Quality, Finance, CS.

Skills

ERP systems

DELMIAWorks

SQL

Power BI

Windows OS

Microsoft 365

Troubleshooting

Education

IT/IS/Business Systems degree preferred

Tools

Crystal Reports

DELMIAWorks/IQMS

Job description

• Job Category: IT - Information Technology , Manufacturing , Technical

This position is primarily focused on ERP and business systems, with some hands-on IT support responsibilities for our Orchard Park location.

What You’ll Do

ERP & Business Systems

• Serve as a primary resource for DELMIAWorks questions and support across manufacturing, inventory, purchasing, planning, sales orders, shipping/receiving, and quality.
• Troubleshoot system issues, identify root causes, coordinate vendor support when needed, and follow issues through resolution.
• Support ERP system administration, including user accounts, roles, permissions, and configuration.
• Help maintain accurate and consistent ERP master data.
• Train employees on DELMIAWorks and develop user-friendly work instructions, FAQs, and troubleshooting guides.
• Support reporting and data requests and develop knowledge of ERP reporting tools and underlying data structures.
• Assist with testing system upgrades, patches, enhancements, integrations, and configuration changes.
• Identify opportunities to improve and standardize ERP processes and workflows across Medbio locations.
• Partner with employees across Operations, Supply Chain, Quality, Finance, Customer Service, and other functions to understand business needs and improve system utilization.

IT Support

• Serve as the on-site point of contact for basic IT support at the Orchard Park facility in partnership with Medbio’s broader IT team.
• Provide first-level support for laptops, desktops, peripherals, Windows, and Microsoft 365.
• Assist remotely with troubleshooting and equipment installations as directed by the IT team.
• Support employee onboarding and offboarding, including equipment and system access.
• Escalate network, server, cybersecurity, and more complex technical issues to the appropriate IT resource.
• Provide remote support to employees at other Medbio locations as needed.

What We’re Looking For

• Approximately 2–5 years of experience supporting ERP, MRP, MES, business systems, or related applications.
• Manufacturing experience strongly preferred.
• Experience with DELMIAWorks/IQMS is a plus, but not required.
• Degree in Information Technology, Information Systems, Business Systems, or a related field preferred, or an equivalent combination of education and experience.
• Working knowledge of Windows PCs, hardware, Microsoft 365, and basic networking concepts.
• Familiarity with SQL, Crystal Reports, Power BI, or similar reporting tools is a plus.
• Understanding of manufacturing processes such as production, inventory, purchasing, bills of material, routings, and quality is preferred.
• Strong troubleshooting, analytical, and root-cause problem-solving skills.
• Ability to explain technical concepts clearly to employees with different levels of system knowledge.
• Strong documentation and organizational skills.
• Customer-service mindset and ability to work collaboratively across departments and locations.

Someone Who Will Thrive in This Role

We’re looking for someone who is naturally curious, enjoys figuring out how systems and processes work, and wants to become a trusted resource across the organization.

We also value an AI-forward mindset. You don’t need to be an AI expert, but you should be interested in using modern tools, including AI and language models, to improve documentation, reporting, troubleshooting, and everyday work.

As you develop expertise in DELMIAWorks and Medbio’s business processes, there will be opportunities to expand your responsibilities and impact across the organization.

Why Medbio?

At Medbio, our work supports the medical device industry and ultimately helps improve people’s lives. Our culture is guided by ourCARES values:

Continuous Improvement | Accountability | Respect | Excellence | Service

If you’re looking for an opportunity where you can combine technology, manufacturing, problem-solving, and continuous improvement while developing into a business systems subject-matter expert, we’d love to hear from you.