ERP & Business Process Specialist — 90-User Support

The Planet Group; South Carolina; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO 2–3 weeks

Benefits after 60 days

401(k) with company 3% contribution

Relocation assistance

Job summary

The Planet Group in South Carolina seeks a Business Support Analyst to join a small IT team and support about 90 users across sales, operations, inventory, and purchasing. You will translate business needs into processes, systems, and training while focusing on improving ERP functionality and user adoption.

This fully onsite role emphasizes business acumen over deep coding skills, with SQL knowledge considered a plus. Relocation assistance is available for the right candidate.

Qualifications

• Experience supporting an ERP or other enterprise system.
• Strong understanding of sales, inventory, purchasing, costs, and related operational processes.
• Familiarity with accounting principles and practices.
• Excellent analytical, reasoning, troubleshooting, and problem-solving skills.
• Strong written and verbal communication, with the ability to explain technical concepts to non-technical users.
• Ability to test systems, document findings, and coordinate solutions.
• Strong interpersonal skills and collaboration across departments.

Responsibilities

• Develop, document, and improve business processes across sales, operations, inventory, purchasing, and other departments.
• Identify workflow inefficiencies and recommend process improvements that increase productivity and accuracy.
• Provide day-to-day ERP support to approximately 90 users, troubleshooting issues and escalating more complex technical problems when needed.
• Develop training materials and partner with HR and department leaders to train new employees on business systems and processes.
• Conduct periodic refresher training for existing employees and keep system documentation current.
• Gather business requirements and translate them into specifications for new dashboards, business intelligence tools, and automated alerts.
• Research and test new ERP functionality and determine how it can be incorporated into existing business processes.
• Coordinate, configure, and test ERP integrations with vendors, customers, and internal systems/users.
• Configure ERP users, permissions, products, and other system settings.
• Serve as a liaison between business users and technical resources to ensure business needs are clearly understood and effectively addressed.

Skills

ERP systems

Business concepts

Accounting basics

Analytical thinking

Communication skills

Troubleshooting

Tools

Microsoft SQL Server

BI dashboards

ERP integrations

Job description

The Planet Group in South Carolina seeks a Business Support Analyst to join a small IT team and support about 90 users across sales, operations, inventory, and purchasing. You will translate business needs into processes, systems, and training while focusing on improving ERP functionality and user adoption.

This fully onsite role emphasizes business acumen over deep coding skills, with SQL knowledge considered a plus. Relocation assistance is available for the right candidate.