ERP Business Analyst

MISA Imports; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

MISA Imports is seeking a competent NetSuite ERP Business Analyst to support daily NetSuite operations and ongoing improvements. You will provide user support, help configure ERP processes, and develop reports and saved searches for multiple departments.

You will assist with data validation, testing new NetSuite features, and document standard operating procedures while collaborating with IT and end users to streamline workflows.

Qualifications

• 3+ years of NetSuite experience or equivalent ERP support experience.
• Associate's or Bachelor's degree in Information Technology, Business, Accounting, or related field preferred.
• Good understanding of ERP systems and business processes.
• Experience using Microsoft Excel.
• Strong customer service and communication skills.
• Excellent troubleshooting and organizational skills.

Responsibilities

• Provide first-line support for NetSuite users across Finance, Sales, Customer Service, Purchasing, Operations, and Warehouse teams.
• Assist with creating and maintaining saved searches, reports, dashboards, and KPIs.
• Maintain user accounts, roles, permissions, and employee records.
• Assist with CSV imports and data validation.
• Support troubleshooting of Sales Orders, Purchase Orders, Item Receipts, Item Fulfillments, Inventory, and Vendor Bills.
• Assist with maintaining item records, customer records, vendor records, pricing, and other master data.
• Help document business processes and standard operating procedures.
• Assist with testing new NetSuite functionality and system enhancements.
• Work with the IT team to support integrations including EDI, RF-SMART, etc.
• Provide user training and create knowledge base documentation.

Skills

Problem Solving

Attention to Detail

Customer Service

Analytical Thinking

Team Collaboration

Time Management

Documentation

Education

Associate's or Bachelor's degree in Information Technology, Business, Accounting, or related field

Tools

NetSuite ERP

Microsoft Excel

RF-SMART

EDI

SuiteScript

SPS Commerce

Job description

The ERP Business Analyst will support the daily administration, maintenance, and continuous improvement of the NetSuite ERP system. Working under the guidance of the CTO, this role will provide user support, assist with ERP configuration, create reports and saved searches, troubleshoot issues, support training initiatives, and participate in ERP enhancement projects. This is an excellent opportunity for someone looking to build a career as a NetSuite ERP professional.

Requirements

Primary Responsibilities

• Provide first-line support for NetSuite users across Finance, Sales, Customer Service, Purchasing, Operations, and Warehouse teams.
• Assist with creating and maintaining saved searches, reports, dashboards, and KPIs.
• Maintain user accounts, roles, permissions, and employee records.
• Assist with CSV imports and data validation.
• Support troubleshooting of Sales Orders, Purchase Orders, Item Receipts, Item Fulfillments, Inventory, and Vendor Bills.
• Assist with maintaining item records, customer records, vendor records, pricing, and other master data.
• Help document business processes and standard operating procedures.
• Assist with testing new NetSuite functionality and system enhancements.
• Work with the IT team to support integrations including EDI, RF-SMART, etc.
• Provide user training and create knowledge base documentation.

Minimum Qualifications

• 3+ years of NetSuite experience or equivalent ERP support experience.
• Associate's or Bachelor's degree in Information Technology, Business, Accounting, or related field preferred.
• Good understanding of ERP systems and business processes.
• Experience using Microsoft Excel.
• Strong customer service and communication skills.
• Excellent troubleshooting and organizational skills.

Preferred Qualifications

• Experience with Saved Searches and basic NetSuite administration.
• Exposure to Inventory, Purchasing, Warehouse, or Finance modules.
• Experience with RF-SMART, SPS Commerce, or EDI is a plus.
• NetSuite SuiteFoundation certification or willingness to obtain certification.
• Knowledge of SuiteScript and SuiteFlow a plus.

Skills

• Problem Solving
• Attention to Detail
• Customer Service
• Analytical Thinking
• Team Collaboration
• Time Management
• Documentation