ERP Application Support Manager — Distribution

Acumatica; California; On-site; USD 150,000 - 190,000; Full time

Job summary

Acumatica is seeking a Manager, Application Support to lead a team of support engineers and deliver exceptional customer service. You will balance coaching, performance reviews, and career development while ensuring high-quality technical support and timely resolutions.

The role requires strong leadership, communication, and collaboration skills in a fast-paced environment, with a focus on reliability, process excellence, and customer satisfaction.

Qualifications

• Experience leading a team of Application Support Engineers.
• Proven ability to drive customer satisfaction and team performance.
• Strong leadership, communication, coaching, prioritization and conflict-resolution skills.

Responsibilities

• Lead, coach, and develop a team of Application Support Engineers to achieve high performance and customer satisfaction.
• Oversee day-to-day support operations, case assignment, workload balancing, escalation management and resource planning.
• Provide advanced technical support for Acumatica customers and partners, handling complex cases and coordinating with cross-functional teams.
• Analyze support processes and drive continuous improvements to meet SLAs and customer outcomes.

Skills

Team Leadership

Customer Service

Coaching

Prioritization

Conflict Resolution

Cross-functional Collaboration

Job description

Acumatica is seeking a Manager, Application Support to lead a team of support engineers and deliver exceptional customer service. You will balance coaching, performance reviews, and career development while ensuring high-quality technical support and timely resolutions.

The role requires strong leadership, communication, and collaboration skills in a fast-paced environment, with a focus on reliability, process excellence, and customer satisfaction.