Erie County Retail - Assistant Store Manager

Goodwill Industries International, Inc.; Erie (Erie County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full-time position with benefits

Leadership growth opportunities

Mission-driven organization

Team-oriented culture

Job summary

Goodwill Northeast Ohio & Northwest Pennsylvania seeks a hands-on Assistant Store Manager to lead daily retail operations, drive sales, and deliver outstanding customer service. You will coach staff, handle onboarding, scheduling, and performance management, while maintaining store standards and a positive, inclusive environment.

The role emphasizes teamwork, mission-driven work, and growth opportunities within a supportive culture, with a focus on donation growth and community impact.

Qualifications

• Minimum 5+ years in retail with progressive leadership responsibilities.
• At least 1 year in supervisory or management role.
• Strong leadership, coaching, and team-building abilities.
• Excellent customer service and communication skills.
• Proficient with basic computer tasks and store systems.
• Commitment to Goodwill's mission and continuous improvement.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead daily retail operations to achieve sales, production, and customer service goals.
• Coach, train, and develop team members for success.
• Assist with hiring, onboarding, scheduling, and performance management.
• Motivate employees while fostering a positive, inclusive workplace culture.
• Maintain merchandising, inventory, pricing, and store presentation standards.
• Monitor financial performance and support budget and operational goals.
• Promote donation growth and support local marketing initiatives.
• Ensure a safe, clean, and organized shopping and work environment.
• Enforce company policies, safety procedures, and operational standards.
• Partner with Mission Services to support employee and participant development.
• Assist with evaluating participant job performance and promoting workplace success.
• Perform other duties as assigned.

Skills

Retail leadership

Team supervision

Customer service

Communication skills

Organizational skills

Problem solving

Digital skills

Motivation

Mission alignment

Education

Diploma/GED

Bachelor's degree preferred

Job description

Assistant Store Manager – Lead With Purpose

Ready to grow your leadership career while making a real difference in your community? Goodwill serving Northeast Ohio and Northwest Pennsylvania is looking for a Full-Time Assistant Store Manager to help lead one of our retail locations. If you're a hands‑on leader who enjoys developing people, driving results, and creating an outstanding customer experience, this is your opportunity to build a rewarding career with purpose.

• Full-time position with benefits
• Leadership and career growth opportunities
• Mission-driven organization
• Supportive, team-oriented culture

What You'll Do

• Lead daily retail operations to achieve sales, production, and customer service goals
• Coach, train, and develop team members for success
• Assist with hiring, onboarding, scheduling, and performance management
• Motivate employees while fostering a positive, inclusive workplace culture
• Maintain merchandising, inventory, pricing, and store presentation standards
• Monitor financial performance and support budget and operational goals
• Promote donation growth and support local marketing initiatives
• Ensure a safe, clean, and organized shopping and work environment
• Enforce company policies, safety procedures, and operational standards
• Partner with Mission Services to support employee and participant development
• Assist with evaluating participant job performance and promoting workplace success
• Perform other duties as assigned

What We're Looking For

• 5+ years of retail experience
• 1+ year of supervisory or management experience
• Strong leadership, coaching, and team‑building skills
• Excellent customer service and communication abilities
• Strong organizational and problem‑solving skills
• Intermediate computer and digital skills
• Ability to motivate others and drive results in a fast‑paced environment
• Commitment to Goodwill's mission, culture, and continuous improvement
• Flexibility to work days, evenings, weekends, and holidays

Education

• High school diploma or GED required
• Bachelor's degree in Business Management, Marketing, or a related field preferred

Work Environment

• Retail environment with climate‑controlled conditions
• Frequent standing, walking, bending, and lifting up to 50 lbs
• Occasional exposure to dust, lint, donated goods, and outdoor weather conditions
• Fast‑paced environment with changing priorities and occasional short deadlines
• Flexible schedule, including evenings, weekends, and holidays

Why Goodwill?

At Goodwill, leadership is about more than running a store—it's about investing in people. You'll help build strong teams, strengthen your community, and support programs that empower individuals to achieve greater independence through the power of work.

Join a team where your leadership creates lasting impact.