ERD Coordinator - Patient Equipment & Care Calls

Integrated Home Brand; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental

6+ holidays pay

12+ days PTO

Employer paid life insurance

401K with employer contribution

Wellness program

Employee recognition programs

Job summary

IHCS is hiring for a call center role in New York to support home health services. Responsibilities include outbound/inbound calls, equipment recovery, and coordinating pickup orders with Billing. Strong HIPAA compliance and customer service skills are essential.

Candidates should have a high school diploma and experience in fast-paced environments; familiarity with Medtrac and ERD-TRAC is a plus. IHCS offers comprehensive benefits and a team-focused work culture.

Qualifications

• Experience in fast-paced call centers or health care support environments.
• Ability to communicate clearly with patients and families.

Responsibilities

• Make outbound calls to patients, emergency contacts, and physicians to recover equipment.
• Receive inbound calls and respond to voicemails or notifications.
• Verify patient information and update records in Medtrac and ERD-TRAC.
• Coordinate pickup orders and liaise with Billing on daily rentals.

Skills

Customer service

HIPAA compliance

Education

High school diploma

Tools

Medtrac

ERD-TRAC

Job description

IHCS is hiring for a call center role in New York to support home health services. Responsibilities include outbound/inbound calls, equipment recovery, and coordinating pickup orders with Billing. Strong HIPAA compliance and customer service skills are essential.

Candidates should have a high school diploma and experience in fast-paced environments; familiarity with Medtrac and ERD-TRAC is a plus. IHCS offers comprehensive benefits and a team-focused work culture.