ER Solutions Center Supervisor — People & Compliance Lead

Signet Jewelers Limited; Ohio; On-site; USD 70,000 - 100,000; Full time

Job summary

Signet Jewelers Limited is seeking a Supervisor for the ER Solutions Center in Akron, OH and Irving, TX. The role oversees daily call activity, case management, and productivity, and leads a team of Specialists and Coordinators to provide resolutions and guidance to Field Team Members.

The supervisor ensures QA standards, unemployment claim administration, and compliance with regulations, while mentoring staff, conducting reviews, and driving performance improvements across the center.

Responsibilities

• Oversees daily call activity, case management, and productivity of ER Solutions Center team.
• Hires, trains, and supervises Specialists and Coordinators for resolutions and guidance to Field Team Members.
• Oversees QA programs, sets standards for employee interactions, designs training to improve performance.

Job description

Signet Jewelers Limited is seeking a Supervisor for the ER Solutions Center in Akron, OH and Irving, TX. The role oversees daily call activity, case management, and productivity, and leads a team of Specialists and Coordinators to provide resolutions and guidance to Field Team Members.

The supervisor ensures QA standards, unemployment claim administration, and compliance with regulations, while mentoring staff, conducting reviews, and driving performance improvements across the center.