ER Registration Specialist - FT

Electra Hospital District; Electra (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Electra Memorial Hospital in Electra, TX is seeking an ED Registration Clerk to support the Emergency Department by handling patient intake, verification of demographics and insurance, and efficient communication with patients and staff.

You will maintain accurate records in the EHR, explain procedures and financial responsibilities, and uphold HIPAA and confidentiality in a fast-paced environment.

Qualifications

• Education requirement: high school diploma or equivalent.
• Prior customer service or registration work preferred (1 year).
• Knowledge of medical terminology, healthcare, and office procedures preferred.
• Strong customer service and interpersonal skills are essential.
• Proficient computer skills including Microsoft Office and data entry.
• Ability to type accurately and follow instructions precisely.
• Experience with electronic health records (EHR) and registration systems preferred.

Responsibilities

• Assist with patient registration and verify demographics and insurance information.
• Greet patients and families, explain procedures, and obtain required forms.
• Input and maintain patient information in the EHR/registration systems.
• Coordinate with clinical staff to facilitate efficient patient flow in ED.
• Explain financial responsibilities, collect co-pays, and ensure timely documentation.
• Maintain HIPAA compliance and protect patient confidentiality at all times.
• Respond to inquiries about registration, billing, and hospital services.
• Support admissions, transfers, and discharge communications as needed.

Skills

Customer service

Registration

Clerical

Admissions

Medical office

EHR

Microsoft Office

Education

High school diploma

Tools

EHR software

Registration software

Microsoft Office

Job description

Job Details: Job Location: Electra Memorial Hospital - Electra, TX 76360,

Provide exceptional customer service and administrative support within the Emergency Department by serving as the primary point of contact for patients, families, visitors, EMS personnel, and healthcare staff. Coordinates patient registration, verifies demographic and insurance information, obtains required consent forms, and ensures accurate and timely patient intake. Assists with patient flow by facilitating communication between patients and clinical staff while maintaining accurate records and documentation. Ensures all patient information, registrations, referrals, and communications are complete, accurate, and handled in a timely manner while maintaining confidentiality, professionalism, and compliance with applicable regulations at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate and interact with patients, families, visitors, EMS personnel, healthcare providers, and other hospital staff in a professional, courteous, respectful, and compassionate manner at all times.
• Maintain HIPAA compliance and all confidentiality requirements while handling sensitive patient information, records, and registration documents.
• Greet patients and visitors, obtain and verify demographic, insurance, and contact information, and complete the registration process accurately and efficiently.
• Explain registration procedures, consent forms, patient rights, financial responsibilities, and other required documentation.
• Answer questions regarding registration, insurance verification, billing procedures, emergency department processes, and hospital services.
• Accurately enter, update, and maintain patient demographic, insurance guarantor, and contact information within the electronic health record and registration systems.
• Verify insurance eligibility, obtain required authorizations when applicable, and collect co-pays, deductibles, deposits, or other patient payments in accordance with organizational policies.
• Ensure all registration forms, consent documents, insurance cards, identification records, and other required documentation are complete and accurate.
• Coordinate with clinical staff to facilitate efficient patient flow and timely registration of emergency department patients.
• Provide notification and communication to appropriate departments regarding patient admissions, transfers, discharges, and other registration-related activities.
• Maintain accurate records of patient encounters, financial information, and registration activities in accordance with established procedures.
• Assist patients and families with navigating hospital services and direct them to appropriate departments, resources, or support services as needed.
• Respond promptly to patient, visitor, and staff requests while maintaining a calm and professional demeanor in a fast-paced emergency department environment.
• Monitor registration work queues and address incomplete registrations, missing documentation, and insurance discrepancies in a timely manner.
• Document insurance information, personal information, payment methods, and other required patient information accurately and communicate updates to appropriate personnel.
• Participate in quality improvement initiatives designed to enhance patient satisfaction, registration accuracy, operational efficiency, and revenue cycle performance.
• Process registration-related documentation and assist with insurance verification, claims support, and patient account management activities as assigned.
• Reviews patient accounts and accurately processes charges for services, procedures, supplies, and other billable items provided within the Emergency Department. Ensures charge documentation is complete, timely, and compliant with organizational policies and applicable billing regulations.
• Assist with other administrative, clerical, and patient support functions necessary to ensure efficient operation of the Emergency Department.

OTHER SIGNIFICANT REQUIREMENTS:

• Work well with patients, families, visitors, physicians, EMS personnel, and other employees.
• Maintain confidentiality on a daily basis.
• Perform other functions and tasks as assigned.
• Demonstrate flexibility and adaptability in a fast-paced, high-volume emergency department environment.
• Support organizational efforts to improve patient access, customer service, patient satisfaction, and overall quality of care.

WHY EHD?

PEOPLE FIRST

Our staff is our most valued asset. Electra Hospital District operates eleven businesses that work as a team to provide complete continuity of care for our patients. We know that people make the difference and consider our team members the best in the business.

BENEFITS & COMPENSATION

It takes the best of the best to provide superior patient care. Our employees make a difference in our quality care, and we reward them for their dedication. We offer competitive, market-driven compensation and benefit plans.

CULTURE & SUPPORT

We believe that the best patient care comes from happy employees. At Electra Hospital District, we strive to create a family culture with open lines of communication. A dedicated employee appreciation committee provides year-round fun at all our locations.

Qualifications: EDUCATION: High school diploma or equivalent required.

EXPERIENCE: One year of customer service, clerical, registration, admissions, medical office, hospital, or related experience preferred.

PERSONAL JOB-RELATED SKILLS: Knowledge of medical terminology, healthcare, and office procedures preferred. Strong customer service and interpersonal skills with the ability to build positive relationships with patients, families, healthcare providers, and community partners required. Proficient computer skills, including Microsoft Office applications and data entry. Ability to accurately type and enter information with attention to detail. Effective oral and written communication skills. Experience with electronic health records (EHR), registration software, and standard office equipment preferred.

LICENSURE, REGISTRY, CERTIFICATIONS: N/A

PHYSICAL AND MENTAL REQUIREMENTS: Duties of the position require intermittent walking, sitting, and standing. Long periods of sitting required. Some bending, stooping, and reaching is required with the lifting/carrying of items on occasion up to 25 pounds. The ability to comprehend and follow written and verbal instructions.