ER Registrar - FT (Mon thru Fri, 12pm-8pm)

MountainView Regional Medical Center; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Generous paid time off

Matching 401(k)

Career advancement

Rewards & recognition programs

Exclusive discounts and perks

Job summary

Mountain View Regional Medical Center seeks a full-time ER Registrar to support the Emergency Room Registration department. The role handles patient intake, verifies insurance, and ensures accurate, confidential records while delivering high-quality service to patients and families.

The position involves mid-shift hours and requires the ability to communicate clearly with patients, families, and healthcare teams in a fast-paced environment.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greet patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient’s or family member’s signature on consent forms, explaining each consent prior to signing.
• Verifies insurance coverage and eligibility for billing purposes.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves related questions.
• Documents when the patient cannot sign and when a family member or nurse signs off.
• Verifies insurance plan codes for accurate payments.
• Compiles paperwork for quick retrieval of patient visits.
• Places an armband on each patient before they leave the department for proper identification.
• Notifies relevant departments of patient arrival and follows up if waiting too long.
• Maintains communication during emergencies and alerts facility when plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Strong communication

Customer service

Insurance verification

Medical terminology

EHR systems

Confidential information

Interpersonal skills

Calm under pressure

Education

Medical office administration training

Post-secondary education

Tools

EHR software

Registration software

Job description

Seeking a full-time ER Registrar to support our Emergency Room Registration department at Mountain View Regional Medical Center, located at 4311 E Lohman Ave, Las Cruces, NM.

Mid Shift: Monday through Friday from 12:00 pm - 8:00 pm.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What We Offer

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Knowledge, Skills And Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.