ER Patient Financial Associate — Registration & Collections

Baptist Health; Boca Raton (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Baptist Health in Boca Raton is seeking a Patient Financial Associate for Emergency Room and Patient Access. You will support revenue cycle tasks, perform registration, financial screening, verification, and ensure timely patient throughput while meeting individual collection goals.

This essential role requires flexibility for weekends/holidays and a strong emphasis on accuracy and compassionate service. Minimum qualifications include a high school education, with associates preferred, and

Qualifications

• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Ability to multitask and have an agile mindset.
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput.
• This incumbent will be responsible for meeting individual collection goals.
• Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers.
• This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Skills

Attention to detail

Customer service

Multitasking

Team player

Interpersonal communication

Bilingual (English)

Education

High School

Cert

GED

Trn

Exper.

Tools

Microsoft Office

EMR applications

Job description

Baptist Health in Boca Raton is seeking a Patient Financial Associate for Emergency Room and Patient Access. You will support revenue cycle tasks, perform registration, financial screening, verification, and ensure timely patient throughput while meeting individual collection goals.

This essential role requires flexibility for weekends/holidays and a strong emphasis on accuracy and compassionate service. Minimum qualifications include a high school education, with associates preferred, and