Equity, Accessibility & Inclusion Compliance Coordinator

City of Portland, Maine; Portland (ME); On-site; USD 90,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Holidays

Leave benefits

Life & disability ins

Retirement plans

Recreation facilities

Fitness reimbursement

PD discounts

Job summary

The City of Portland, Maine is seeking an Equity, Accessibility, and Inclusion Compliance Coordinator to work with elected officials, leadership, staff, and the community to ensure equitable access to city services. The role ensures compliance with accessibility laws and public accommodations, while guiding efforts to increase intercultural understanding.

Reporting to the City Manager, the coordinator will collaborate with departments to implement inclusive policies, train staff, and facilitate

Qualifications

• Bachelor’s degree and a minimum of five years of progressively responsible experience in human resources, legal compliance, community access, program development, or other relevant areas; or an equivalent combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work.

Responsibilities

• Ensure the City’s compliance with public accessibility laws, including policy analysis and training; manage Language Access Program and coordinate with departments; serve as hearing officer for Public Accessibility Laws complaints or grievances.
• Help underserved communities navigate municipal government; build trust with marginalized groups; collaborate with the Community Engagement Coordinator to address concerns.
• Oversee Sister Cities program and support Naming Committee and related initiatives.

Skills

Program development

Compliance

Policy creation

Training

Communication

Stakeholder relationships

Google Workspace

Microsoft Office

Organizational skills

Barrier awareness

Education

Bachelor’s degree

Tools

Google G-Suite

Microsoft Office

Job description

EQUITY, ACCESSIBILITY, & INCLUSION COMPLIANCE COORDINATOR

Executive Department

About the City of Portland and the City Manager's Office:

The City of Portland serves more than 70,000 residents, 12,000 businesses, and many more who visit, work in, or otherwise access the City and its services. Those constituents represent a wide variety of cultures, abilities, religions, races, sexual orientation and identity, veteran status, spoken languages, socio-economic status, and other characteristics. According to the latest census, 22.5% of residents are non-white, and the Portland Public Schools reports that more than 28% of its students are English language learners, and 52% are economically disadvantaged. The City has strong organizations supporting its LGBTQIA+ constituents, citizens with disabilities, the City’s immigrants, neighborhoods, and others.

The City has a strong and long-standing commitment to equity and inclusion in its operations, and to ensuring that its services are accessible to this wide variety of constituents and their needs. At the heart of municipal operations is the City Manager’s Office—the Executive Department dedicated to public service and efficient government. Working hand-in-hand with elected leadership, the executive team oversees 13 city departments and 1,400 staff members to keep the community thriving, safe, and moving forward.

Job Summary:

To further that commitment, the City is seeking an Equity, Accessibility, and Inclusion Compliance Coordinator to work with the City’s elected officials, leadership, and staff - as well as the community - to ensure that all of its constituents can equitably access the City’s services. They are responsible for guiding the City in ensuring that it embraces not just technical compliance but also embodies the inclusive spirit behind the public accessibility laws, such as the Civil Rights Act Titles I, II, III, and VI (including language access); Americans with Disabilities Act as it relates to public accessibility; Maine Human Rights Act as it relates to public accommodations; and all other applicable laws, rules, and policies as they relate to public access and accommodations.

They are also responsible for helping citizens - particularly those from traditionally underserved groups - navigate municipal government, and supporting the City Manager in initiatives designed to increase inter-cultural connection and understanding. This position reports directly to the City Manager, but has extensive involvement with Departments.

Duties & Responsibilities:

• Ensuring the City’s compliance with public accessibility laws, including by analyzing and making recommendations on policies and procedures; managing the City’s Language Access Program, including coordinating with departments and others; acting as the hearing officer for any complaints or grievances under the Public Accessibility Laws or implementing policies; and ensuring that City staff is fully trained in all obligations under the Public Accessibility Laws, as well as best practices around accessibility and inclusivity in public government.
• Helping citizens - particularly those from traditionally underserved groups - navigate municipal government, including by building trusting relationships with historically underserved and marginalized communities; working with the Community Engagement Coordinator to proactively engage, educate, and respond to concerns of those groups and communities with respect to City services; and acting as a liaison with departments and assisting with navigating municipal government services; and assisting with addressing concerns about treatment in connection with, or accessibility of, City services.
• Other duties intended to increase inter-cultural connection and understanding, including managing and overseeing the Sister Cities program; and supporting the City’s Naming Committee and naming initiatives.

Required Skills & Experience:

Bachelor’s degree and a minimum of five years of progressively responsible experience in human resources, legal compliance, community access, program development, or other relevant areas; or an equivalent combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work.

• Significant experience in program development and high-visibility initiatives; strong foundation in compliance, policy creation and implementation, and training.
• Exceptional written and verbal communication skills with the ability to synthesize complex topics for general audiences.
• Proven ability to develop and operationalize strategies to include underserved populations in government programs.
• Ability to establish and foster strong, collaborative relationships with internal and external partners.
• Strong computer skills, including proficiency with Google G-Suite and Microsoft Office.
• Excellent organizational skills and the ability to work independently and with significant judgment.
• Sensitivity and understanding of specific barriers that might lead to lack of access and engagement.

The hiring team will conduct the first review of application materials on October 13, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non-union position, Grade C45, with a starting pay range of $89,054-$106,329 per year, based on relevant years of experience.

For more information about compensation with the City of Portland, please refer to the City’s policies and non-union pay plan

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Fitness Reimbursement
• Discount on professional development programs through USM and Thomas College

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email [e-mail].