Equipment Technician | Elgin, IL Field - Based

Vixxo Corporation; Elgin (IL); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Quarterly bonuses based on performance

PTO and floating holidays

Medical, dental, and vision insurance

401(k) match

Professional development opportunities

Job summary

Vixxo Corporation is looking for a full-time Equipment Technician to manage maintenance for commercial coffee equipment in Elgin, IL, and surrounding areas. The candidate will perform repairs and build strong customer relationships while adhering to safety rules.

The role requires at least one year of experience in equipment servicing and customer service, along with the ability to lift 50 lbs. Vixxo offers competitive pay, bonuses, and comprehensive benefits including medical and 401(k) match.

Qualifications

• 1+ years of experience servicing equipment with testing tools.
• 1+ years of experience in a customer-facing role.
• Valid driver’s license with a clean driving record.

Responsibilities

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems.
• Manage customer relationships to inspire loyalty.
• Meet SLA requirements including inspections and accurate paperwork.

Skills

Troubleshooting

Customer Service

Smartphone Proficiency

Ability to Lift 50 lbs

Job description

Vixxo is seeking a full-time Equipment Technician to manage a territory encompassing Elgin, IL, and surrounding areas. Compensation ranges from $23 to $29 p/h, depending on experience.

THE ROLE

As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory.

WHO WILL LOVE THIS JOB

• Creative problem solver: You are energized by roadblocks and have a knack for troubleshooting issues in stride and solving them calmly.
• Clear communicator: You are customer‑focused and able to explain technical concepts clearly to non‑technical individuals.
• Constant learner: You are not afraid to ask questions and are constantly striving to refine your technical expertise.

TOP 3 RESPONSIBILITIES

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory.
• Own relationships with customers and inspire loyalty by providing professional and reliable services that adhere to all safety rules.
• Meet Service Level Agreement (SLA) requirements, including inspections, timely correct maintenance, and accurate paperwork.

QUALIFICATIONS

• At least one year of experience servicing equipment, preferably with proper testing equipment and practices for general electric and water.
• At least one year of experience in a customer‑facing or customer‑service role.
• Must like coffee: tasting is the final step in all repairs.
• Smartphone proficiency for inventory, scheduling, and other tasks.
• Valid driver’s license with a clean driving record.
• Must be able to lift 50 lbs. without assistance.

WHAT VIXXO HAS TO OFFER

• Competitive base pay based on experience and certifications; quarterly bonuses based on performance.
• PTO, floating holidays, and six paid company holidays.
• Benefits-eligible in first 60 days: medical, dental, and vision insurance.
• Employer‑paid short‑term and long‑term disability insurance and life insurance.
• 401 K match.
• Professional and career development opportunities.
• Military friendly.

As set forth in VIXXO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

VIXXO is an equal opportunity employer. All qualified applicants will receive consideration for employment.