Equipment Technician

Apex Water and Process Inc.; Phoenix (AZ); On-site; USD 36,000 - 47,000; Full time

Job summary

Apex Water and Process Inc. is seeking an Equipment Technician to support field operations and service teams in Arizona. You will install, calibrate, and troubleshoot water treatment equipment, program control systems, and train customer teams while following safety rules.

You’ll also document service visits and report to customers and management. The role requires strong mechanical skills, ability to lift up to 100 lbs, travel within Arizona up to 10% overnight, and occasional evenings/weekends

Qualifications

• High school diploma or equivalent.
• Experience with plumbing, maintenance, general repair, or similar work.
• Strong mechanical aptitude and ability to troubleshoot mechanical systems.
• Ability to solder, copper plumbing, and Schedule 80 PVC.
• Ability to run and land low-voltage and signal wiring.
• Valid driver's license.
• Comfortable with basic computer use, including Microsoft Office tools.
• Good communication skills, both verbal and written.
• Strong customer service skills and ability to multitask.
• Ability to work independently and with minimal oversight.
• Ability to work in environments that may be noisy or non-air-conditioned.
• Ability to sit, stand, and walk for extended periods, and lift between 50 - 100 lbs.
• Ability and willingness to travel within Arizona and be away from home for overnight travel up to 10% of the time to support other regions.
• Ability to work occasional evening and weekend hours as needed to support business needs.

Responsibilities

• Adhere to and support all safety policies and guidelines.
• Assist in the installation, maintenance, and troubleshooting of water treatment equipment, helping to make sure everything is set up correctly with the right connections and leak prevention.
• Learn and apply chemical dosing and testing to help with the start-up and troubleshooting of water treatment equipment.
• Start up, troubleshoot, and operate equipment for customers, while teaching their teams how to use the equipment effectively.
• Use basic knowledge of electrical systems to help operate equipment and troubleshoot any issues.
• Travel to client locations to provide hands-on assistance with installing, setting up, and training others on our equipment, ensuring everything runs smoothly.
• Keep detailed records of service activities, including what was fixed and any recommendations for future improvements, and submit these to internal management and customers within 24 hrs. of completing the service visits.
• Travel within Arizona and be away from home for overnight travel up to 10% of the time to support other regions.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Verbal & written communication

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one!

JOB SUMMARY

The Equipment Technician plays a key role in supporting the Field Team by assisting with equipment and chemical needs. This includes tasks such as installing and setting up plumbing and equipment, calibrating and programming control systems, priming chemical pumps, handling remote communications, and troubleshooting any issues. This position serves as a go-to for other technicians, offering guidance and support when needed and ensuring that safety rules and procedures are followed at all times. Additionally, the Equipment Technician is responsible for documenting and setting up service visits in the company system and submitting reports to both customers and team members via email.

ESSENTIAL JOB RESPONSIBILITIES:

• Adhere to and support all safety policies and guidelines
• Assist in the installation, maintenance, and troubleshooting of water treatment equipment, helping to make sure everything is set up correctly with the right connections and leak prevention
• Learn and apply chemical dosing and testing to help with the start-up and troubleshooting of water treatment equipment
• Start up, troubleshoot, and operate equipment for customers, while teaching their teams how to use the equipment effectively
• Use basic knowledge of electrical systems to help operate equipment and troubleshoot any issues
• Work with our regional service teams to share knowledge and provide guidance on equipment changes, chemical feeds, and system operations
• Travel to client locations to provide hands-on assistance with installing, setting up, and training others on our equipment, ensuring everything runs smoothly
• Work with other teams to suggest improvements in our equipment based on feedback from customer visits
• Keep detailed records of service activities, including what was fixed and any recommendations for future improvements, and submit these to internal management and customers within 24 hrs. of completing the service visits
• Support other team members, technicians with technical or customer service needs and assist with training when needed
• Infrequently transport small amounts of water treatment chemicals (about 5 gallons) to customer sites
• Travel within Arizona and be away from home for overnight travel up to 10% of the time to support other regions
• Work occasional evening and weekend hours as needed to support business needs
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Experience with plumbing, maintenance, general repair, or other similar work
• Strong mechanical aptitude and ability to troubleshoot mechanical systems
• Ability to perform soldering, copper plumbing, and Schedule 80 PVC plumbing
• Ability to run and land low-voltage and signal wiring
• Valid driver's license
• Comfortable with basic computer use, including Microsoft Office tools
• Good communication skills, both verbal and written
• Strong customer service skills and the ability to handle multiple tasks at once
• Ability to work independently and with minimal managerial oversight
• Ability and willingness to work in environments that may be noisy or non-air-conditioned
• Ability to sit, stand, and walk for extended periods, and lift between 50 - 100 lbs.
• Ability and willingness to travel within Arizona and be away from home for overnight travel up to 10% of the time to support other regions
• Ability to work occasional evening and weekend hours as needed to support business needs

PREFERRED QUALIFICATIONS:

• Past work experience with pre-treatment equipment and systems, including softeners, reverse osmosis systems, and filters
• Familiarity with high-purity water production and services
• Familiarity with programming and repairing major OEM softening and filtration equipment
• Basic knowledge of electrical schematics and wiring
• Familiarity with Safety Data Sheets (SDSs)

COMPENSATION & BENEFITS:

The anticipated pay range for this position is between $26 - $34/hr, depending on qualifications and experience. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.

This position is currently accepting applications.