Equipment Success & Operations Specialist

Les Mills Brasil ??; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Global fitness brand

Values-led culture

Career growth opportunities

Collaborative team

Job summary

Les Mills in Chicago, IL is seeking a Customer Success Specialist - Equipment to act as the operations backbone for equipment orders, fulfillment, warranty management and support. The role blends customer service with process improvement in a fast-paced environment.

You will work across teams and vendors, ensuring accurate data and timely delivery while building strong relationships with clubs and internal stakeholders. Hybrid work available, with a path to grow within a global fitness brand.

Qualifications

• Experience in customer success, operations, sales support, or order management.
• Excellent attention to detail and organizational skills.
• Strong communication and relationship-building abilities.

Responsibilities

• Manage end-to-end equipment order processing, fulfillment, and customer support.
• Act as a key point of contact for equipment-related inquiries and issue resolution.
• Coordinate with vendors and logistics partners for timely delivery.
• Support warranty claims and service processes.
• Maintain accurate customer and order data in Salesforce and related systems.
• Collaborate with cross-functional teams to improve workflows and processes.
• Contribute to projects that enhance customer experience and operational efficiency.
• Deliver outstanding service to clubs, partners, and internal stakeholders.

Skills

Customer success

Order management

Communication

Problem solving

Stakeholder management

Tools

Salesforce

Job description

Les Mills in Chicago, IL is seeking a Customer Success Specialist - Equipment to act as the operations backbone for equipment orders, fulfillment, warranty management and support. The role blends customer service with process improvement in a fast-paced environment.

You will work across teams and vendors, ensuring accurate data and timely delivery while building strong relationships with clubs and internal stakeholders. Hybrid work available, with a path to grow within a global fitness brand.