Equipment Specialist

United States Postal Service; Oklahoma; On-site; USD 70,000 - 100,000; Full time

Job summary

United States Postal Service in Oklahoma seeks a field-based maintenance engineer who diagnoses equipment malfunctions, leads improvement projects, and drives data-driven performance enhancements across national systems. The role requires strong analytic skills, cross-functional coordination, and travel readiness to ensure uptime and optimal service levels.

The position emphasizes developing actionable maintenance programs, providing technical guidance to field teams, and coordinating with

Qualifications

• Knowledge of maintenance and repair of automated equipment, robotics, and data/communication systems.
• Ability to communicate technical guidance and perform fault analysis for field maintenance.
• Ability to interface with internal and external customers to resolve equipment issues.
• Plan, schedule and coordinate a national technical support network for field activities.
• Conduct tests and evaluate maintenance programs, recommending changes as needed.
• Perform trend analysis of equipment failures to reduce downtime.
• Guide remotely located technicians in troubleshooting with online diagnostic tools.
• Knowledge of Lean Six Sigma or similar continuous improvement tools.
• Willingness to travel long hours and irregular schedules.
• Use data from reporting systems to drive decisions on performance metrics.

Responsibilities

• Provides field support by phone and on-site visits to diagnose equipment malfunctions and improve performance.
• Leads continuous improvement projects to identify root causes and implement sustainable solutions.
• Maintains national equipment information databases and coordinates documentation and training for modifications.
• Extracts performance data to identify trends and develop recommendations to reduce costs and boost productivity.
• Participates in development and evaluation of maintenance programs and performance standards.
• Helps establish specialized maintenance support teams and coordinates related processes.
• Coordinates with field maintenance to provision repair parts for national programs.
• Reviews engineering change recommendations and assesses maintenance impact and scheduling.
• Provides technical guidance to field staff and communicates with equipment manufacturers and contractors.
• Delivers information and improvement recommendations to other postal functions.

Skills

Technical guidance

Root cause analysis

Trend analysis

Field maintenance coordination

Data analysis

Communication skills

Project coordination

Problem solving

Job description

• 1. Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration. Leads continuous improvement and special projects teams to diagnose root cause, develop and implement sustainable solutions to improve machine and equipment performance.
• 2. Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements, including coordinating activities to ensure maintenance documentation and training reflect modifications in a timely manner.
• 3. Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.
• 4. Extracts and analyzes performance data to identify trends, outliers and anomalies; uses information to develop recommendations to improve service, productivity, and machine performance to reduce costs and achieve operational goals.
• 5. Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment systems performance.
• 6. Participates in and assists with the development and coordination of processes and procedures necessary for supporting and contributing to the establishment of specialized maintenance technical support equipment teams.
• 7. Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.
• 8. Provides technical review to facilitate the disposition of recommendations for equipment modifications and changes originating from employee suggestion programs; and determines the maintenance impact of Engineering change requests, including cost projections and scheduling of proposed changes.
• 9. Provides to field maintenance supervisors and employees technical advice and guidance on maintenance equipment, communication, and electronic systems, and field training.
• 10. Provides technical information, feedback and improvement recommendations to other postal functions, equipment manufacturers, and contractors on equipment system functionality and operational performance.

REQUIREMENTS:

• 1. Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, robotics customer service equipment, data collection/communications systems including hardware and software applications.
• 2. Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support field maintenance customers.
• 3. Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
• 4. Ability to plan, schedule and coordinate the efforts of a national technical support network of employees in accomplishing their field support activities.
• 5. Ability to conduct tests and evaluate the effectiveness and efficiency of existing maintenance programs and equipment; recommending changes when necessary.
• 6. Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrences.
• 7. Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
• 8. Knowledge of quality and continuous improvement tools and techniques (e.g. Seven Basic Tools, Lean Six Sigma, etc.).
• 9. SPECIAL CONDITION: Willingness to work long hours and irregular schedules both of which may include considerable travel.
• 10. Ability to employ analysis of reporting system data in order to make data driven decisions based on performance measures (e.g. total maintenance performance, electrical safety, machine performance) to achieve desired business results.
• 11. Knowledge of Condition-Based and Reliability Maintenance practices.