Equipment Services Technician

The Pond Guy; Michigan; On-site; USD 52,000 - 70,000; Full time

Job summary

The Pond Guy is seeking an Equipment Services Technician to join our field service team in Michigan. You will help install, maintain, and repair pond and aeration systems while delivering outstanding service to customers in the local area.

Successful candidates will have 3–5 years of technical maintenance experience, strong mechanical aptitude, and solid communication skills. A valid Michigan driver’s license and the ability to drive a truck and trailer after training are required.

Qualifications

• 3-5 years of technical and mechanical maintenance experience.
• 2-3 years of customer service experience recommended; sales experience is a plus.
• Basic to intermediate electrical knowledge; high-voltage experience is a plus.

Responsibilities

• Complete service calls for pond equipment and assist with installations of complete systems.
• Coordinate daily service routes and communicate with service office staff to optimize assignments.
• Provide clear communication with clients on pond status, maintenance, and service issues and assist with solutions.
• Document work orders and inventory used; report repair trends to quality and upper management.
• Follow safety procedures for product use, equipment installation, and site work; ensure regulatory compliance.

Skills

Mechanical maintenance

Technical experience

Customer service

Electrical knowledge

Computer skills

Tools

Service software

Job description

Job Description

Job Description

Do you enjoy working outdoors and taking pride in hands‑on work? Are you mechanically inclined and energized by solving real‑world problems in the field? Do you like working with equipment and making sure systems run safely and efficiently while helping customers find solutions?

If you're looking for a stable, year‑round position where you can build technical skills and grow with a respected industry leader, we encourage you to apply.

We're looking for an Equipment Services Technician to support our field service team by helping install, maintain, and repair fountain and aeration systems while delivering outstanding service to our customers.

The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end‑users and a network of Airmax distributors. Watch now to learn more about The Pond Guy: https://qrcodes.pro/sIkmTV

The Equipment Services Technician plays a key role in supporting field service operations by assisting with the installation, maintenance, and repair of fountain and aeration systems. Working alongside the service team, this position helps complete daily service routes, perform service calls, and ensure equipment operates safely, reliably, and efficiently.

This role requires strong mechanical aptitude, problem‑solving skills, and a customer‑focused mindset. The Equipment Services Technician communicates with customers on site, maintains accurate service documentation, and follows proper equipment handling and safety procedures.

At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Here are some examples of the actual work your day would include.

• Complete service calls for customers regarding their pond/lake equipment and assist with installations of complete systems


• Support the scheduling and coordination of daily service routes while maintaining consistent communication with service office staff to optimize assignments based on urgency, efficiency, operational needs, and customer satisfaction


• Provide clear communication with clients on pond status, maintenance, and service issues while assisting with solutions


• Electronically complete service notes, including work orders/inventory used at visit, and communicate repair trends to quality and upper management


• Stay current on industry standards and application methods to support the service department’s reputation as the Go To name for pond services; participate in aquatic herbicide and algaecide application activities while ensuring regulatory compliance


• Follow and help reinforce all safety procedures regarding product use, equipment installation and service, electrical practices, and safety devices


• Assist in maintaining accurate documentation of work orders, inventory usage, and consumption


• Assist with vehicle, equipment, inventory, and shop audits; ensure proper cleaning and storage procedures are followed before, during, and after routes; address and report any concerns


• Support a continuous learning environment by being cross‑trained and executing on all service‑related positions


• Maintain professionalism while representing The Pond Guy in the field and when interacting with customers


• Support shop cleanlinessand assist with grounds maintenance and general building upkeep as required

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 3-5 years of technical and mechanical maintenance experience


• 2-3 years of customer service experience recommended; sales experience is a plus


• Basic to intermediate electrical knowledge required, experience with high‑voltage systems is a plus


• Proficient computer skills required, including the ability to use service software and basic office programs


• Strong verbal and written communication skills


• Must possess a valid Michigan driver's license with a clean driving record; ability to drive a truck and trailer will be required after training


• Experience operating heavy machinery a plus


• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus


• Cross‑train on pond