Equipment Services Technician

VPNE Parking Solutions LLC; Durham (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

VPNE Parking Solutions LLC is seeking an Equipment Service Technician to assist with safe patient transport inside the hospital and to and from vehicles. You will move equipment such as wheelchairs and stretchers, help patients comfortable during departures, and ensure cleanliness and readiness of transport devices.

The role emphasizes exceptional patient experiences, adherence to safety protocols, and cooperation with hospital teams.

Qualifications

• Entry level position requiring ability to provide outstanding, caring service to patients.
• Proficient in English, both written and spoken.
• High School Diploma or GED required; vaccinations as required by institution.

Responsibilities

• Provide exceptional patient experiences by prioritizing service, care, and satisfaction.
• Maintain safety as a top priority for patients and hospital staff.
• Keep transport equipment clean and functional; move wheelchairs and stretchers as needed.
• Deliver specimens to laboratories when required.
• Assist patients in smooth departure from rooms and coordination with transport staff.
• Communicate clearly with patients and valet staff to ensure a smooth transition to the vehicle.
• Report incidents per institutional and VPNE policies.
• Follow established policies, procedures, and workflows with the assigned institution.
• Perform other duties assigned by supervisor or manager.

Skills

Customer service

English proficiency

Safety awareness

Education

High School Diploma/GED

Job description

The role of Equipment Service Technician is to maintain safety and provide exceptional care to the medical equipment requiring assistance in moving from one location in the hospital to another including to and from the hospital, or upon discharge. This will be done in an efficient and service oriented manner that aligns with the established policies and procedures of VPNE and our partner hospital. This role also maintains the transport equipment, ensuring cleanliness and working order for transport items like wheelchairs and stretchers.

Responsibilities

• Make service, care, and satisfaction the priority in every interaction by providing exceptional patient experiences.
• Practice and ensure safety as a top priority at all times for all patients, hospital teams and peer coworkers.
• Maintains the cleanliness and working order of transport equipment
• Delivers specimens to the laboratories as necessary
• Engage with the patient to ensure that departure from the room is smooth and comfortable.
• Communicate consistently and appropriately with patient and valet staff to ensure the patient has a smooth transition to the vehicle.
• Report all incidents in accordance with institutional and company policies
• Adhere to the policies, procedures and appropriate workflows (based technology used and personal communication), as agreed upon between the institution and the company
• Perform any other duties specifically assigned by a supervisor or manager

A successful Equipment Service Technician will have the following qualifications

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED required

Vaccinations: Records or Agree to Receive, types of which as required by institution

Requirements

• Able to provide outstanding and caring service to patients
• Able to walk short and long distances, and while pushing a wheelchair
• Able to lift, push and pull 300 pounds or more
• Able to see, read and understand small print
• Ability to use forms of mobile technology as trained