Equipment Service Technician - Fresno

Henry Schein, Inc.; Sacramento (CA); Presencial; USD 62.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Coverage

401K Plan with Company Match

PTO

Descripción de la vacante

Henry Schein is seeking an Equipment Service Technician in California to repair and install dental equipment, delivering excellent customer service. You will handle complex repair cases, perform on-site maintenance, and provide detailed service reports while meeting OSHA requirements.

The role emphasizes leadership, inventory management, and collaboration with customers, contractors, and EPM, with ongoing training and career development opportunities.

Formación

• Three or more Level 1 Certifications required.
• Must be cross certified (digital x-ray and CAD/CAM).
• Experience presenting preventative maintenance to customers.
• Ability to administer timely and accurately work orders, FSRs, Concur, eTime, RMA reporting.

Responsabilidades

• Provide courteous repair and service on equipment including escalation for complex issues.
• Occasionally install equipment for customers as needed.
• Lead on-site installation, repair, maintenance and test tasks.
• Follow troubleshooting steps to diagnose technical problems and determine solutions.
• Prepare timely and detailed service reports for customers and billing.
• Maintain inventory levels in van and order parts as needed.
• Attend Henry Schein Dental Career Development training and manufacturer training.
• Submit all job paperwork on time (FDA forms, expense reports, etc.).
• Comply with Fleet Management and OSHA policies.

Conocimientos

Level 1 Certifications

Cross Certification

Troubleshooting

Mentoring

Independent Work

Oral Communication

Advanced Computer Skills

Liaison with Clients

Educación

High School Diploma / Vocational Training

Associates or Technical Certification (preferred)

Herramientas

Digital X-ray

Digital CAD/CAM

Concur

eTime

RMA Reporting

Descripción del empleo

JOB OVERVIEW: This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues.
• May also provide installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS

• Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
• Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to present preventative maintenance to customers
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
• Ability to act as liaison between Henry Schein, customers, contractors and EPM
• Must demonstrate lead technician capabilities

GENERAL SKILLS & COMPETENCIES

• Must work well independently
• Expert troubleshooting skills
• Proven ability to work with confidential information
• The ability to act as liaison between Henry Schein, customers, contractors, and EPM
• Must demonstrate lead technician capabilities
• Must have the ability to mentor other technicians
• Oral communication and presentation skills
• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
• Proven ability to work with confidential information.
• Expert troubleshooting skills
• Advanced computer skills

WORK EXPERIENCE

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.

PREFERRED EDUCATION

Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

SALARY

The posted range for this position is $61635-$84748 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

BENEFITS

• Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

EEO STATEMENT

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

WEBSITE

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers