Equipment Service Technician - Connecticut

Brasseler USA Inc.; Connecticut; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Equipment Service Technician to deliver exceptional repair services. This role involves working closely with experienced technicians to enhance customer satisfaction and optimize service delivery. You will be responsible for diagnosing technical issues, managing inventory, and ensuring compliance with safety regulations. If you have a passion for customer service and a knack for troubleshooting, this position offers a fantastic opportunity to grow your skills in a dynamic environment. Join a team that values professionalism and dedication while making a significant impact on customer experiences.

Qualifications

• 2+ years of field service experience with mechanical background.
• Proficiency in customer service and basic troubleshooting.

Responsibilities

• Provide repair and installation services in a professional manner.
• Diagnose technical problems and provide effective solutions.
• Maintain inventory and produce detailed service reports.

Skills

Basic troubleshooting skills

Customer service skills

Interpersonal skills

Detail-oriented

Professionalism

Education

High School education

Vocational training

Associates degree or Technical School Certification

Tools

Repair tools

Personal protective equipment

Job description

Equipment Service Technician - Connecticut

Equipment Service Technician - Connecticut

Apply remote type Field locations Connecticut - Remote time type Full time posted on Posted 26 Days Ago job requisition id R128955

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.