Equipment Parts and Service Manager

Pool Corporation; Arizona; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid holidays and PTO

Life Insurance

Parental leave

Tuition assistance

Employee stock purchase plan

Employee discounts

Job summary

Horizon Distributors, Inc. is seeking a Power Equipment Sales & Service Manager at our Horizon Phoenix location to run the daily operations of the service department. You will oversee personnel, asset management, and the sales/service function for the area.

You will lead a team to meet sales, margin and service goals, build strong customer relationships, and drive performance using established metrics while ensuring safety and quality standards are met.

Qualifications

• Two years’ experience in a managerial or supervisory role is desired.
• Experience with small engine repair (2-cycle and 4-cycle).
• Ability to lead, coach, delegate, inspire and communicate effectively.
• Excellent organization, presentation and time management skills.
• Demonstrated sales experience and negotiation skills.
• Must hold a valid driver’s license and clean driving record.
• Bilingual applicants encouraged to apply.

Responsibilities

• Achieves sales, margin and operating income goals for the service center.
• Establishes and maintains relationships with key customers.
• Monitors performance using established metrics and reports progress to management.
• Oversees staffing, training, and performance evaluations for the service team.
• Maintains service department assets and safety compliance.
• Supports annual budget forecasting with sales and expense figures.
• Participates in industry events and trade associations.

Skills

Leadership

Small engine repair

Negotiation

Time management

Communication

Organization

Driving license

Bilingual

Job description

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide. Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

You want Benefits? You’ve got it!

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance Employee Stock Purchase Plan
• Employee Discounts and much more!

Location: Horizon Phoenix, AZ - H150; 5214 S. 30th Street, Phoenix, AZ 85040

Job Summary

The Power Equipment Sales & Service Manager is responsible for the day to day operations of the service department including personnel management, asset management and sales & service management for a specific geographic location.

Responsibilities

• Achieves Sales Center sales, margin and operating income goals as well as market share targets by establishing strong working relationships with customers, sales team and sales centers.
• Takes primary lead in establishing and maintaining sales relationships with key customers.
• Monitors, tracks and addresses performance issues as necessary utilizing established metrics.
• Provides monthly progress reports to senior management as applicable.
• Achieves operational, administrative & quality objectives by utilizing necessary resources including but not limited to Standard Operating Procedures, Employee Handbook, service warranty & registrations, and rebate processing.
• Monitors, tracks and addresses quality related issues including billable hours, shop & labor expenses and other metrics as applicable.
• Ensures the sales team and service center are staffed with product knowledgeable, customer oriented employees by providing training, coaching, accurate and timely performance appraisals; provides additional tools and resources necessary to assist teams with achieving performance expectations and standards.
• Ensures the service department assets (building, trucks, trailers & shop related equipment) are properly maintained and serviced in order to provide an operationally sound, efficient, clean and safe environment for employees and customers.
• Assists in the annual forecast / budget process by providing key sales and expense figures for the service center and market.
• Participates in industry-related events and trade associations.
• Other duties as assigned.

Requirements

• Two years’ experience in a managerial or supervisory role is desired.
• Prior experience with small engine repair, specifically 2-cyle and 4-cycle small engine equipment.
• Ability to lead, coach, delegate, inspire and communicate in a clear, positive and effective manner.
• Excellent organization, presentation and time management skills.
• Demonstrated sales experience, proven negotiation skills.
• Must hold a valid driver’s license and have a satisfactory driving record according to the company’s automobile insurance carrier.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
• All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
• This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
• POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice.
• The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
• Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

Company Culture & Policies

#HDISOUTH1 POOLCORP is the world’s leading independent distributor of swimming pool supplies, with an additional focus on irrigation, equipment, outdoor living and landscape products. At the core of our business, you will find Safety, Growth, Profitability and Employer of Choice. Our commitment focuses on providing exceptional value and promoting growth for our customer’s businesses, expanding opportunities for our employees, and increasing returns for our shareholders. At the heart of our success is our associates. We need talented employees at every level and anticipate even greater needs in the future! At POOLCORP, the pace is fast, the atmosphere is fun and the people are friendly. Every team member is encouraged to innovate, contribute ideas, and discover solutions as an important part of a world-class team. You’ll have the opportunity for your talent to be recognized and to grow. Join our team of dedicated, talented associates and build an exciting career with POOLCORP, the industry leader. POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

POOLCORP is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: [e-mail] Phone: [phone]