Customer Service Representative

SCP Distributors LLC; Corpus Christi (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee stock purchase program

Seasonal sales rewards programs

Employee Assistance Program

Job summary

Horizon Distributors, Inc. is hiring a Customer Service Representative to greet customers, share product knowledge, and provide outstanding service for landscape and irrigation needs.

The CSR will upsell, load merchandise, and coordinate with the team to grow Horizon's customer base while maintaining a neat sales area and accurate records. Training and advancement opportunities are available.

Qualifications

• Experience in customer service roles.
• Ability to communicate clearly and follow instructions.
• Willingness to learn new systems and processes.
• Comfort with lifting up to 75 pounds and working in a fast-paced setting.

Responsibilities

• Greet walk-in and phone customers and understand their needs.
• Recommend product solutions, upsell options and complementary items.
• Collaborate with team and utilize company resources to provide great service.
• Prepare sales orders and assist customers in selecting and loading merchandise.
• Make follow-up calls to introduce opportunities and solicit additional business.
• Resolve customer complaints professionally and promptly.
• Maintain a clean, well-stocked sales center.
• Assist in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Skills

Customer service

Detail oriented

Fast-paced environment

Clear communication

Team player

Computer proficiency

Forklift certification

18+ years

Bilingual (EN/SP)

Irrigation knowledge

Education

High school diploma or GED

Tools

Forklift certification

Job description

Location: Horizon Corpus Christi, TX - H263, 4630A Corona Drive, Corpus Christi, Texas - 78411

Pay: Competitive hourly rate and up to $2,500 through our performance bonuses

Work Hours: Monday-Friday 7am-5pm

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide. Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here’s a few: Career Opportunities: Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits:

Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team

Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you’ll join a “winning team.” So, whether you are new to the business or are a seasoned professional, Horizon has our customers covered. We provide the trademark service, expertise and products green industry pros need to transform a yard into thriving outdoor living space. Landscaping & irrigation projects can be tough, but we provide the innovative tools, reliable equipment, and dedicated people to help our professionals get them done right and in budget. But we need you!

The Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude.

Responsibilities:

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-ordered, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements:

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.
• Preferred: High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
• All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
• This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
• POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice.
• The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people.
• This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
• Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

At Horizon we believe that great memories are built outside! No matter the goal, maintaining the lawn or a complete yard overhaul, Horizon has our customers covered. We provide the trademark service, expertise and products green industry pros need to transform a yard into thriving outdoor living space. Landscaping & irrigation projects can be tough, but we provide the innovative tools, reliable equipment, and dedicated people to help our professionals get them done right and in budget. But we need you! Are you looking for the chance to earn a great living and learn from industry pros? Yes, then stop looking! With our comprehensive employee training, tuition reimbursement program, and abundant advancement opportunities, we are dedicated to developing your career with Horizon. Join our diverse family of the best and brightest folks in the landscape and irrigation business who are all ready to help you thrive. Outdoor living and the most gratifying career begins by joining the Horizon Distributors team! POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.