Equipment Finance Servicing Specialist I

Default Brand; Asheville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

HomeTrust Bank in Asheville, NC is seeking an Equipment Finance Servicing Specialist I to manage operational and contract servicing activities for loans and leases. You will ensure data accuracy in the core system, handle customer service, and support end-to-end servicing from booking to conclusion.

The role emphasizes regulatory compliance, attention to detail, and teamwork in a fast-paced banking environment.

Qualifications

• 1+ years of equipment financing and leasing experience.
• Familiarity with federal and state banking regulations.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure loan, lease and collateral data are accurate and complete.
• Respond to inquiries related to loan/lease servicing and payments.
• Monitor payments, payoffs, and overlook contract maintenance data.
• Provide superior customer service to internal and external customers.
• Maintain compliance with all policies, procedures, and regulations.
• Collaborate with vendors and internal teams to mitigate risk.

Skills

Data accuracy

Customer service

Time management

Communication

Regulatory compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Equipment finance systems

Job description

Equipment Finance Servicing Specialist I

Job Category: Equipment Finance

Requisition Number: EQUIP002380

Full-Time

Locations

Showing 1 location

Asheville, NC 28806, USA

Description

Job Summary

The Equipment Finance Servicing Specialist I is primarily responsible for the operational and contract servicing activities of equipment loans and leases. The incumbent will execute critical processes ensuring data accuracy in the core operating system for all contract entries and system changes. The incumbent is also responsible for all customer service activities and efficient ongoing contract servicing functions while delivering a positive customer experience.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that all loan, lease and collateral information is accurate and complete, correcting data when necessary.
• Respond to inquiries related to the general servicing of a loan or lease contract. This might include, but is not limited to, payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft processing, quoting loan payoffs, etc.
• Work with various vendors and internal tracking systems to mitigate risk by accurately tracking contract details.
• Monitor incoming payments and payoffs and process as necessary.
• Process contract maintenance as necessary, including but not limited to credit, customer-facing and reporting data points.
• Provide superior customer service to all internal and external customers.
• Ensure adherence to all regulatory and compliance policies and procedures.
• Ensure balance and payment data points are accurate and agree with supporting documentation.
• Monitor and process Uniform Commercial Code (UCC) filings including continuations and cancellations.
• Monitor insurance reporting to ensure all collateral records are properly insured. Take appropriate action required to obtain acceptable insurance policies.
• Work with insurance companies to correct impaired policies and process any claims including those related to a total loss.
• Monitor title and lien reporting and take appropriate action to ensure the Bank’s security interest is present on all collateral records.
• Assist in all areas of the equipment finance invoicing, payment processing, ACH and wires, customer service, and all other facets of the transaction from booking to the conclusion.
• Adapt to changes in the work environment which may include delays and unexpected events.
• Contribute to building a positive team environment.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 1+ years of equipment financing and leasing experience or similar experience in another industry.
• Demonstrated proficiency in basic computer applications, such as equipment finance systems and Microsoft Office products.
• Ability to understand and use bank policies and procedures to ensure operational efficiency, regulatory compliance, and manage exceptions.
• Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Demonstrated problem solving ability and effective time management skills.
• Above average communications skills with emphasis on listening and problem-solving skills.

Preferred:

• 1+ years of experience in a lending department of a bank.
• Experience in equipment financing products, pricing, and documentation.
• Experience in a customer service-oriented business environment.
• Previous experience with Commercial Finance Agreements (CFA), equipment loans, and all equipment lease documentation.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com.

Work Environment, Physical Requirements

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank's policy is to provide equal employment opportunities to all persons regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law. Employment decisions will be based on valid job requirements and business needs, and we administer personnel action (including recruitment, selection, promotion, compensation, benefits, transfers, layoffs, training, and social/recreation programs) without discrimination on any prohibited basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.