Equipment & Application Specialist Senior

Department of Behavioral Health and Developmental Services; Crewe (VA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Health plans

13 paid holidays

Annual leave

Family personal leave

Sick leave

Employee discounts

Job summary

Piedmont Geriatric Hospital in Virginia is seeking an Equipment & Application Specialist Senior to deliver advanced IT support for over 850 users. The role installs new technologies, prioritizes service requests, and collaborates with vendors to ensure timely resolutions.

The successful candidate will have extensive networking and server administration experience, fiber optic knowledge, and a strong focus on reliability, data integrity, and operations continuity across departments.

Qualifications

• Advanced knowledge of Information Technology, including Windows operating systems and Windows Server environments.
• Extensive expertise in networking concepts, including network infrastructure, topology mapping, and configuration.
• Proficient in fiber optic technology and connectivity solutions.
• In-depth understanding of computer hardware, maintenance, and troubleshooting.
• Comprehensive knowledge of TCP/IP networking, system administration, cybersecurity, telecommunications, and LAN design.
• Advanced experience in server administration, configuration, and maintenance.
• Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.

Responsibilities

• Deliver advanced technical support across the organization for 850+ users, troubleshooting server, hardware, software, networking, and phone systems.
• Install and implement new technologies; manage MIS service requests and prioritize work orders.
• Collaborate with vendors; participate in strategic planning, budgeting, and policy development as needed.
• Provide consultation on major implementations and supervise staff where applicable.
• Contribute to improving system reliability, data integrity, and continuity of operations.

Skills

Advanced IT knowledge

Windows Server environments

Networking concepts

Fiber optic technology

Computer hardware

TCP/IP networking

System administration

Cybersecurity

Telecommunications

LAN design

Server administration

Job description

Title: Equipment & Application Specialist Senior

State Role Title: Info Technology Specialist II

Hiring Range: $70,376 to $82,499

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://www.pgh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

This role is responsible for delivering advanced technical support across the organization, including troubleshooting server, hardware, software, networking, and phone system issues for more than 850 users. The position installs and implements new technologies, manages and prioritizes MIS service requests, and ensures timely resolution of work orders in alignment with established performance standards. It requires effective collaboration with vendors, strong customer service, and the ability to work independently on complex projects. The role may participate in strategic planning, data analysis, budgeting, and policy development, and may provide consultation on major implementations or supervise staff. Work performed directly impacts system reliability, data integrity, and the continuity of operations across all departments.

• Demonstrated ability to collaborate effectively with diverse teams and evaluate work processes for efficiency and improvement.
• Strong organizational skills and keen attention to detail.
• Proven capability to manage multiple tasks in a fast-paced environment and effectively prioritize assignments.
• Excellent verbal and written communication skills, with a commitment to providing outstanding customer service.
• Strong analytical and problem-solving abilities.
• Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.

Minimum Qualifications

• Advanced knowledge of Information Technology, including Windows operating systems and Windows Server environments.
• Extensive expertise in networking concepts, including network infrastructure, topology mapping, and configuration.
• Proficient in fiber optic technology and connectivity solutions.
• In-depth understanding of computer hardware, maintenance, and troubleshooting.
• Comprehensive knowledge of TCP/IP networking, system administration, cybersecurity, telecommunications, and LAN design.
• Advanced experience in server administration, configuration, and maintenance.
• Ability and willingness to learn new systems and technologies, and to apply that knowledge to enhance current and future IT operations.

Additional Considerations

• Experience in networking and fiber optics
• Experience of computer hardware and software
• Experience working in a medical or medical related setting, corrections or corrections related setting

Background Investigation

All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

• 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific ("barrier") crimes or persons who may be the subject of pending ("barrier") charges as listed under Virginia Code
• 19.2-392.02.

Reasonable Accommodations

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at 804-766-3322 during business hours (8:00 a.m. to 4:30 p.m.).

Equal Opportunity

Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference

Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

Benefits

Piedmont Geriatric Hospital (PGH) offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!

Contact Information

Name: Tricia Wilson

Phone: [phone]

Email: [e-mail]

Note

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.