Equal Employment Specialist (Case Manager Reviewer)

Deputy Assistant Secretary for Office of Resolution Management; Salt Lake City (UT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The incumbent serves as an Equal Employment Opportunity (EEO) Specialist with the organizational title of Reviewer (Procedural Decisions) for the U.S. Department of Veterans Affairs (VA), Office of Resolution Management (ORM).

Telework is authorized and may be discussed during interview. To qualify, applicants must meet time-in-grade requirements and have one year of specialized experience at GS-12 level in EEO case processing, including reviewing files and providing guidance to improve

Qualifications

• Reviewing EEO case files and procedural decisions for compliance with 29 CFR 1614, MD-110, and agency policy.
• Applying EEO laws and case law to assess claim acceptability and determine dispositions.
• Conducting quality reviews of case processing to identify errors, trends, and systemic issues, and ensuring records support determinations and appeal rights.
• Providing technical guidance or training on EEO case processing, regulatory requirements, and procedural decisions to improve consistency and timeliness.

Responsibilities

• Review EEO case files and determine appropriate dispositions.
• Assess claim acceptability and identify bases/issues.
• Conduct quality reviews of case processing to ensure accurate, timely, and legally sufficient processing.

Job description

The incumbent of this position serves as an Equal Employment Opportunity (EEO) Specialist with the organizational title of Reviewer (Procedural Decisions) for the U.S. Department of Veterans Affairs (VA), Office of Resolution Management (ORM). VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Reviewing EEO case files and procedural decisions for compliance with 29 CFR 1614, MD-110, and agency policy, and determining appropriate complaint dispositions;
• Applying EEO laws and case law to assess claim acceptability, identify bases/issues, and recommend acceptance, partial acceptance, or dismissal actions;
• Conducting quality reviews of case processing to identify errors, trends, and systemic issues, and ensuring records support determinations and appeal rights;
• Providing technical guidance or training on EEO case processing, regulatory requirements, and procedural decisions to improve consistency and timeliness.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list the grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Regular and recurring work involves sitting at a desk, sitting in conferences and meetings, or riding in an automobile, airplane, or other public transportation. Work may require some overnight travel away from the normal duty station. Physical demands may also include bending, stooping, standing, lifting, and pushing of files, equipment, and supplies.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Career Transition Assistance Plan (CTAP)

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:

• Expert experience reviewing complex EEO case files and procedural decisions for compliance with 29 CFR 1614 and MD-110;
• Determining claim acceptability and appropriate dispositions;
• Conducting quality reviews or providing technical guidance to ensure accurate, timely, and legally sufficient case processing.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.