EPM Manager, Carrier Services - Retail Engineering

Apple; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking an EPM Manager to lead the Carrier Services team in Austin, Texas. This exciting role involves managing cross-functional projects, enhancing collaboration with wireless carriers, and driving engineering initiatives. With a focus on seamless iPhone provisioning and activation, you will utilize cutting-edge technologies and lead a dynamic team to deliver exceptional results. If you are passionate about technology and thrive in a collaborative environment, this position offers a unique opportunity to make a significant impact in a fast-paced industry.

Qualifications

• Experience hiring Engineering Project Managers and leading engineering projects.
• Strong analytical capability and problem-solving skills with attention to detail.

Responsibilities

• Manage cross-functional projects and drive key initiatives for wireless carrier integrations.
• Proactively troubleshoot and resolve cross-functional and business issues.

Skills

Engineering Project Management

Problem Solving

Communication Skills

Analytical Capability

Negotiation Skills

Tools

Quip

Confluence

Jira

Slack

Job description

EPM Manager, Carrier Services - Retail Engineering

Austin, Texas, United States Corporate Functions

Summary

Posted: Apr 11, 2025

Weekly Hours: 40

Role Number: 200597964

Imagine what you could do here! At Apple phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish! The people at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. Apple is where individual creativities gather together, contributing to the values that lead to extraordinary work. Every new product we build, service we create, or Apple Store experience we deliver, is the result of us making each other's ideas stronger. We are a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in the best user friendly efficient way. Apple is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it.

Description

The Carrier Services team is the server engineering team focused on integrating Apple Retail Stores and Online with the wireless carriers for seamless iPhone provisioning and activation. Utilizing the latest technologies including gRPC, Spring Reactor, Cassandra and Kafka, we seek to provide a highly-scalable platform for our clients. We are looking for a manager with a strong foundation in engineering project management. In this role, you will drive development of key initiatives, including new wireless carrier integrations and expansion of existing integrations, as well as drive internal priorities. You have a proven ability to solve problems, an interest in continuously learning and digging deep into the domain when necessary. This person will manage the day to day management of project management teams, including hiring, coaching, and performance management. We are looking for someone to manage cross-functional projects by providing project leadership and daily management through end-to-end project lifecycle for all assigned projects. In addition, they will oversee all aspects of project information including timelines, resource allocation, scope, and definition. Other Responsibilities Include:

1. Manage cross-functional business and operational requirements and expectations with realistic project plans.
2. Proactively troubleshoot and resolve cross-functional and business issues.
3. Assist management in assessing and prioritizing projects.
4. Build a strong relationship with cross-functional internal and external organizations. Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions.
5. Initiate continuous process improvements to simplify, streamline and enhance maintenance of documentation, release cycles and trouble tickets.

Minimum Qualifications

• Experience hiring Engineering Project Managers
• Experience leading engineering projects
• Experience with the Software Development Lifecycle

Preferred Qualifications

• Proficient in collaboration tools like Quip, Confluence, Jira, Slack
• Proven ability to work effectively with multiple stakeholders across a variety of business units
• Ability to lead, take action and provide goal-oriented direction in the face of ambiguity
• Outstanding verbal and written communication and presentation skills
• Experience in High Tech or Retail industry
• Experience working with 3rd parties
• Strong analytical capability and problem solving skills with attention to detail
• Strong negotiation skills with the ability to influence without direct authority