EPM Manager, Carrier Services - Retail Engineering

Apple Inc.; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic EPM Manager for their Carrier Services team. This role focuses on integrating retail and online services with wireless carriers, ensuring seamless iPhone provisioning and activation. You will lead cross-functional projects, manage project teams, and drive key initiatives while fostering strong relationships across various business units. If you have a passion for engineering project management and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact in a collaborative and innovative setting.

Qualifications

• Experience hiring Engineering Project Managers and leading projects.
• Strong analytical capability and problem-solving skills.

Responsibilities

• Manage cross-functional projects and lead teams through project lifecycle.
• Proactively troubleshoot and resolve business issues.

Skills

Engineering Project Management

Problem-Solving

Communication Skills

Analytical Skills

Negotiation Skills

Tools

Quip

Confluence

Jira

Slack

Job description

Austin, Texas, United States Corporate Functions

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Description

The Carrier Services team is the server engineering team focused on integrating Apple Retail Stores and Online with the wireless carriers for seamless iPhone provisioning and activation. Utilizing the latest technologies including gRPC, Spring Reactor, Cassandra and Kafka, we seek to provide a highly-scalable platform for our clients. We are looking for a manager with a strong foundation in engineering project management. In this role, you will drive development of key initiatives, including new wireless carrier integrations and expansion of existing integrations, as well as drive internal priorities. You have a proven ability to solve problems, an interest in continuously learning and digging deep into the domain when necessary. This person will manage the day-to-day management of project management teams, including hiring, coaching, and performance management. We are looking for someone to manage cross-functional projects by providing project leadership and daily management through the end-to-end project lifecycle for all assigned projects. In addition, they will oversee all aspects of project information including timelines, resource allocation, scope, and definition.

Other Responsibilities Include:

• Manage cross-functional business and operational requirements and expectations with realistic project plans.
• Proactively troubleshoot and resolve cross-functional and business issues.
• Assist management in assessing and prioritizing projects.
• Build a strong relationship with cross-functional internal and external organizations. Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions.
• Initiate continuous process improvements to simplify, streamline and enhance maintenance of documentation, release cycles and trouble tickets.

Minimum Qualifications

• Experience hiring Engineering Project Managers
• Experience leading engineering projects
• Experience with the Software Development Lifecycle

Preferred Qualifications

• Proficient in collaboration tools like Quip, Confluence, Jira, Slack
• Proven ability to work effectively with multiple stakeholders across a variety of business units
• Ability to lead, take action and provide goal-oriented direction in the face of ambiguity
• Outstanding verbal and written communication and presentation skills
• Experience in High Tech or Retail industry
• Experience working with 3rd parties
• Strong analytical capability and problem-solving skills with attention to detail
• Strong negotiation skills with the ability to influence without direct authority

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.