Epicor Kinetic Specialist

GTN Technical Staffing; Birmingham (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GTN Technical Staffing is seeking an Epicor Kinetic Specialist to optimize ERP environments across multiple manufacturing companies. The role involves serving as the primary contact for Epicor users and providing support, training, and process improvement.

The ideal candidate will have at least 2 years of experience, strong problem-solving skills, and an understanding of business processes in a manufacturing setting. This position is critical for driving ERP adoption and enhancing user experience.

Qualifications

• 2+ years of Epicor Kinetic experience.
• Experience supporting ERP systems in manufacturing, distribution, or supply chain.
• Ability to build trust and relationships with users.

Responsibilities

• Serve as primary support for Epicor Kinetic users.
• Conduct user training for new and existing employees.
• Assist with ERP optimization and business process improvement.

Skills

Epicor Kinetic experience

Customer service skills

Troubleshooting skills

Communication skills

Interpersonal skills

Job description

Overview

Our client is seeking an Epicor Kinetic Specialist to support and optimize a growing ERP environment across multiple manufacturing companies. This is a highly visible, business-facing role that serves as the primary point of contact for Epicor users, helping drive adoption, training, troubleshooting, process improvement, and ERP best practices throughout the organization.

The ideal candidate will have at least 2 years of Epicor Kinetic experience, strong customer service skills, and a passion for helping users leverage technology to improve business operations. This individual will work closely with operations, manufacturing, supply chain, finance, and IT teams while supporting ongoing ERP enhancements, company integrations, cloud migration initiatives, and process standardization across the enterprise.

As the organization continues to grow through acquisitions and expansion, this role will be instrumental in supporting new implementations, onboarding additional companies, improving user experience, and helping establish scalable ERP processes across multiple sites.

Key Responsibilities

Epicor Kinetic Support & User Engagement

• Serve as the primary support resource for Epicor Kinetic users across multiple business units
• Build strong relationships with end users and department leaders to understand operational needs
• Troubleshoot ERP-related issues and manage support tickets through successful resolution
• Provide excellent customer service while balancing multiple priorities and projects
• Identify recurring issues and recommend long-term solutions and process improvements

User Training & Adoption

• Conduct Epicor Kinetic user training for new and existing employees
• Develop and maintain training documentation, SOPs, and user guides
• Promote ERP best practices and increase user adoption across departments
• Help users better understand system capabilities and process efficiencies

ERP Optimization & Business Process Improvement

• Support and improve core business processes, including quote-to-cash, order management, purchasing, procurement, inventory, production, manufacturing operations, warehouse management, shipping, fulfillment, and quality management
• Collaborate with business stakeholders to identify opportunities for increased efficiency, automation, and data accuracy
• Assist with standardizing business processes across multiple companies and locations
• Support Epicor Kinetic cloud initiatives, including migration activities from on-premises environments
• Participate in ERP implementation projects, company onboarding efforts, upgrades, and testing activities
• Assist with data validation, user acceptance testing, and deployment support
• Partner with internal and external teams to ensure successful project execution

System Administration & Technical Support

• Assist with BAQs, dashboards, reports, and workflow improvements
• Support system configurations, security, and ongoing ERP enhancements
• Work with technical teams on integrations, APIs, and automation initiatives as needed
• Maintain ERP documentation and change management processes

Required Qualifications

• 2+ years of Epicor Kinetic experience
• Experience supporting ERP systems within manufacturing, distribution, or supply chain environments
• Strong troubleshooting and problem-solving skills
• Experience providing end-user support and managing support tickets
• Excellent communication and interpersonal skills
• Ability to build trust and relationships with users at all organizational levels
• Experience conducting user training and developing documentation
• Understanding of manufacturing and operational business processes

Preferred Qualifications

• Experience with Epicor Kinetic Cloud or another manufacturing ERP system
• Experience supporting on-premises to cloud ERP migrations
• Experience with multi-company or multi-site ERP environments
• Knowledge of BAQs, Dashboards, BPMs, and Application Studio
• Experience with Epicor MES and Epicor Knowledge Management
• Familiarity with Product Configurator
• Exposure to API integrations and automation tools
• Experience supporting ERP implementations, upgrades, acquisitions, or company integrations

What Makes Someone Successful

• Ability to communicate effectively with technical and non-technical users
• Relationship builder who enjoys helping people solve problems
• Organized and able to manage multiple initiatives simultaneously
• Self-motivated and eager to learn
• Comfortable working in a fast-paced, growing manufacturing organization

Why Join

This is an opportunity to become a key contributor in a growing organization that is investing heavily in Epicor Kinetic and operational excellence. The Epicor Kinetic Specialist will play a critical role in supporting users, driving ERP adoption, assisting with cloud migration efforts, and helping establish scalable processes that support future growth and acquisitions.

Compensation & Location

• Relocation assistance available for qualified candidates willing to relocate