Epic Willow Analyst

Tower Health; Wyomissing (Berks County); À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Tower Health seeks an Epic Willow Analyst to implement, develop, and maintain Epic Willow integrations with third‑party systems.

This mostly remote role prefers Eastern and Central time zones; you will analyze processes, build and test interfaces, troubleshoot mapping issues, and collaborate with senior analysts and IT staff to support software and patient safety.

Qualifications

• Epic Willow build experience required.
• Epic Willow certification or accreditation required.
• Excellent communication skills and customer-service oriented.
• A basic understanding of the Windows environment and eagerness to learn and troubleshoot supporting technologies.
• Bachelor’s degree preferred; combination of education and experience may be considered in lieu of degree.

Responsabilités

• Analyzing processes to understand operations and workflows of end users.
• Developing, testing, deploying, and evaluating interface solutions to improve processes and patient safety.
• Troubleshooting integration/mapping issues; developing test scripts and providing on-call support as needed.
• Interacting with customers and IT staff to implement, upgrade, and support software systems; communicating effectively with all audiences.
• Gaining in-depth knowledge of the Epic Willow platform and integration with other Epic modules.

Connaissances

Epic Willow

Communication skills

Customer service oriented

Formation

Bachelor's degree

Description du poste

Job Summary

Are you an Epic Willow Analyst?

Bring your Epic Willow build experience to Tower Health and play a key part in implementing, developing, and maintaining Epic Willow along with third-party systems.

This position is primarily remote with a preference for those residing in Eastern and Central time zones.

Your contributions will include:

• Analysis – Investigating processes to understand operations. Researching, analyzing, and understanding workflows of end users.
• Building & Testing – Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety.
• Troubleshooting - Resolving integration/mapping issues. Methodically approaching problems or processes to troubleshoot and resolve. Developing application and integrated test scripts. Participating in thoroughly testing builds. Providing on-call support based on upon application needs.
• Independently Interacting - Establishing credibility at all levels and build partnerships with customers and colleagues. Working closely with Senior Analysts and technical IT staff to implement, upgrade and support software systems. Comfortably presenting information to colleagues and end users and tailoring communication to the audience. Communicating, collaborating, and sharing knowledge with team.
• Developing Knowledge/Skills - Obtaining an in-depth knowledge of the Epic platform for the supported application and a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise.

Qualifications

• Epic Willow build experience required
• Epic Willow certification or accreditation required
• Excellent communication skills and customer-service oriented. Collaboration with IT staff and end users is key for this position.
• A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies.
• Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree.
• Proven critical thinking skills, follow through, and attention to detail.

Overview

Discover why our hospital is a great place to work—take a virtual tour of our facility here:Reading Hospital Virtual Tour

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.