Epic Willow Analyst

Computer Task; San Diego (CA); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

CTG is seeking an experienced Clinical Applications Analyst - Pharmacy to support, optimize, and enhance pharmacy technology solutions across the healthcare organization. This role collaborates with pharmacists, pharmacy technicians, clinicians, and IT teams to ensure applications support patient care and regulatory compliance.

The ideal candidate has knowledge of pharmacy workflows, hands-on experience with healthcare applications, and familiarity with third‑party pharmacy software; Epic Willow

Qualifications

• Bachelor's degree or equivalent experience in healthcare, information systems, pharmacy, clinical informatics or related field.
• 3+ years supporting healthcare applications in hospital/health system environments.
• Strong understanding of pharmacy workflows and clinical operations.
• Experience integrating third-party pharmacy applications and dispensing systems.
• Experience gathering requirements, workflow analysis, testing, troubleshooting and end-user support.
• Ability to collaborate with clinical, operational, technical and vendor teams.

Responsibilities

• Provide ongoing support, maintenance, and optimization of pharmacy applications and related technologies.
• Collaborate with pharmacy leadership and operations to assess business needs and develop technology solutions.
• Configure, test, implement, and troubleshoot pharmacy application enhancements and integrations.
• Support medication management workflows, order verification, dispensing processes, and clinical decision support.
• Work with third-party pharmacy vendors and applications to ensure interoperability and performance.
• Participate in system implementations, upgrades, conversions, and workflow redesigns.
• Create and execute test scripts, document results, and validate application functionality.
• Investigate and resolve incidents, system issues, and user-reported concerns.
• Develop training materials and provide end-user support and education.
• Collaborate with analysts, engineers, project managers, vendors, and stakeholders on cross-functional initiatives.
• Ensure solutions meet regulatory, privacy, and patient safety requirements.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Problem solving

English proficiency

Education

Bachelor's degree in Healthcare or related field

Tools

Epic Willow

Job description

CTG is seeking an experienced Clinical Applications Analyst - Pharmacy to support, optimize, and enhance pharmacy technology solutions across the healthcare organization. This individual will work closely with pharmacists, pharmacy technicians, clinicians, operational leaders, and IT teams to ensure pharmacy applications effectively support patient care, medication management, regulatory compliance, and pharmacy operations.

The ideal candidate will possess a strong understanding of pharmacy workflows, hands‑on experience with healthcare applications, and familiarity with pharmacy‑related third‑party software solutions. An Epic Willow background is preferred, along with previous experience as a Pharmacy Technician or in a pharmacy operations environment.

Key Responsibilities

• Provide ongoing support, maintenance, and optimization of pharmacy applications and related technologies.
• Collaborate with pharmacy leadership and operational teams to assess business needs and develop technology solutions.
• Configure, test, implement, and troubleshoot pharmacy application enhancements, upgrades, and integrations.
• Support medication management workflows, order verification, dispensing processes, clinical decision support, and pharmacy operations.
• Work with third‑party pharmacy vendors and applications to ensure seamless interoperability and system performance.
• Participate in system implementations, upgrades, conversions, and workflow redesign initiatives.
• Create and execute test scripts, document results, and validate application functionality.
• Investigate and resolve application incidents, system issues, and user‑reported concerns.
• Develop training materials and provide end‑user support and education.
• Collaborate with analysts, engineers, project managers, vendors, and clinical stakeholders on cross‑functional initiatives.
• Ensure solutions meet regulatory, compliance, privacy, and patient safety requirements.

Required Qualifications

• Bachelor's degree in Healthcare, Information Systems, Pharmacy, Clinical Informatics, or related field; equivalent experience considered.
• 3+ years of experience supporting healthcare applications in a hospital or health system environment.
• Strong understanding of pharmacy workflows, medication‑use processes, and clinical operations.
• Experience supporting or integrating third‑party pharmacy applications, including dispensing systems, medication management platforms, pharmacy automation, medication reconciliation tools, or related pharmacy technologies.
• Experience gathering requirements, workflow analysis, system testing, troubleshooting, and end‑user support.
• Strong analytical, communication, and problem‑solving skills.
• Ability to work effectively with clinical, operational, technical, and vendor teams.

Preferred Qualifications

• Epic Willow experience is preferred.
• Previous experience working as a Pharmacy Technician or in a pharmacy operations role.
• Experience supporting inpatient and/or ambulatory pharmacy environments.
• Knowledge of medication dispensing systems, pharmacy automation platforms, and medication management workflows.
• Experience with healthcare system integrations and interfaces.
• Familiarity with healthcare interoperability standards and pharmacy data exchange processes.
• Experience supporting application implementations, upgrades, and optimization projects.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $70.00 to $80.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest‑growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.