Epic Willow Ambulatory: Application Analyst II

Nordic Global; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications. This role requires strong expertise in healthcare IT, managing support requests and documentation, and maintaining vendor relationships. The ideal candidate will have a Bachelor's degree in a related field and 5 years of experience in healthcare IT. Responsibilities include managing upgrades, ensuring documentation integrity, and participating in team projects. Opportunities for professional development are available.

Qualifications

• 5 years’ experience in healthcare IT or equivalent IT application analyst position.
• Experience in executing ITIL-aligned service management processes.
• Ability to work independently and collaboratively.

Responsibilities

• Respond to application support requests and incidents within SLAs.
• Manage application and team documentation.
• Maintain relationships with software vendors.

Skills

Analytical thinking

Problem-solving skills

Excellent communication

Customer service abilities

Collaboration in a team environment

Education

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, or related field

8+ years of relevant industry experience

Job description

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications. This role requires strong expertise in healthcare IT, managing support requests and documentation, and maintaining vendor relationships. The ideal candidate will have a Bachelor's degree in a related field and 5 years of experience in healthcare IT. Responsibilities include managing upgrades, ensuring documentation integrity, and participating in team projects. Opportunities for professional development are available.