Epic Systems Analyst - Ambulatory

Highmark Health; Athens (GA); Remote; USD 95,000 - 116,000; Full time

Job summary

Highmark Health is seeking a professional to configure, roll out, and support Epic Ambulatory applications across diverse sites. You will perform business analysis, document requirements, and design workflows to optimize user experience.

The role requires 3 years of Epic systems administration, strong customer service, and the ability to manage small-to-mid projects. Epic Ambulatory expertise is essential, with training toward Epic Certification within 6 months.

Qualifications

• 3 years of systems administration experience within one or more Epic modules.
• Experience with Epic Ambulatory.
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity.
• Excellent customer service skills.
• Demonstrates knowledge of project management principles as they relate to assigned tasks.

Responsibilities

• Configure, roll out, and support the Ambulatory Epic application(s).
• Perform workflow analysis and document requirements and user experience.
• Provide end-user guidance and training materials for Epic.0
• Manage small to medium projects and update stakeholders on progress.
• Conduct root-cause analysis to resolve routine to moderately complex issues.

Skills

Epic Ambulatory

Customer service

Analysis and design

Project management

System configuration and testing

Education

Bachelor’s degree in CS/IS/Healthcare

Associate's degree with 2 years work exp.

Job description

This job is responsible for configuring, rolling out, and supporting the Ambulatory Epic application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. Plans, designs/builds, tests, implements, and supports the needs of Epic software.

Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications.

Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.

Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.

Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. 3 years of systems administration experience within one or more Epic modules.

Experience with Epic Ambulatory

Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity

Excellent customer service skills

Demonstrates knowledge of project management principles as they relate to assigned tasks

2 years of relevant work experience in lieu of an Associate's Degree

Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.

Epic Application Certification within 6 months.

Epic Ambulatory

Language (Other than English):

Travel Requirement:

Remote-based

Travel from the office to various work sites or from site-to-site

Works primarily out-of-the office selling products/services (sales employees)

Physical work site required

It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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