Epic Senior Systems Analyst - Willow Amb

ohiohealth; Kentucky; Hybrid; USD 90,000 - 130,000; Full time

Job summary

OhioHealth is seeking a Senior Systems Analyst Epic to design, build, test, train, deploy, and support Epic applications to optimize clinical and operational workflows.

This role partners with operational leaders and end users to translate business needs into reliable Epic configuration, integrations, and reporting while ensuring patient safety, regulatory compliance, and SLA adherence across the IT portfolio.

Qualifications

• Experience with Epic systems and healthcare workflows.
• Strong analytical and project management skills.
• Ability to translate requirements into technical designs.

Responsibilities

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
• Manage smaller projects related to system implementations and upgrades.
• Strong knowledge with various project management approaches, e.g. waterfall, agile.
• Ability to lead project teams in project methodology.
• Create and maintain comprehensive documentation for system configurations and processes.
• Mentor junior analysts and provide guidance on best practices.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysis.
• Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary

The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment.

Responsibilities And Duties

Both Roles: System Analysis and Design

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

Project Management

• Manage smaller projects related to system implementations and upgrades.
• Strong knowledge with various project management approaches, e.g. waterfall, agile.
• Ability to lead project teams in project methodology.

Training and Documentation

• Create and maintain comprehensive documentation for system configurations and processes.
• Mentor junior analysts and provide guidance on best practices.

Application Build Role: Application Build, Configuration, and Deployment

• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysis.
• Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

Integration and Data Management

• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.

Compliance & Risk

• Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
• Embed privacy/security controls, including sensitive record handling and audit trails.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training Role

Curriculum Management

• Design and implement customized training programs aligned with organizational strategy and operational goals
• Oversee maintenance, enhancement, and governance of the CareConnect curriculum
• Ensure curriculum accuracy, consistency, and alignment with organizational priorities
• Incorporate learner and stakeholder feedback into ongoing curriculum improvements
• Oversee the build, maintenance, and readiness of training environments
• Ensure clear and timely communication related to system releases and upgrades

Request/Incident Management

• Manage end‑user training‑related requests and incidents with professionalism and efficiency
• Evaluate, prioritize, assign, and resolve requests within established service expectations
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