EPIC RTE -APPLICATION ANALYST (REMOTE)

OCHIN; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Join a nonprofit leader in health care innovation as an Application Analyst. You'll configure Epic EHR systems, support our member clinics, and ensure efficient patient care processes. Your expertise will guide teams through complex issues, enhancing care for underserved communities while collaborating in a remote-setting with a diverse workforce.

Benefits

Competitive compensation package

Healthy work-life balance

Opportunities for professional growth

Qualifications

• Experience with Epic EHR is crucial.
• Role supports clinical applications and workflow solutions.
• Must be capable of technical support and training.

Responsibilities

• Configure and support clinical applications within Epic.
• Provide Level 2 technical support for integration products.
• Lead member trainings and document build specifications.

Skills

Configuration

Technical Support

Problem Solving

Training

Collaboration

Tools

Epic EHR system

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring several new positions to meet increasing demand. When you join OCHIN, you have the opportunity to grow your skills and do meaningful work to help achieve our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and strive to maintain a culture rooted in our core values.

Founded in Oregon in 2000, OCHIN employs a virtual workforce of over 1,200 professionals working remotely across 49 states. We offer a competitive compensation package and support our employees’ well-being through a healthy work-life balance and opportunities for professional growth. We are curious, collaborative learners committed to living our values daily. As we expand nationally, we welcome new talent to our growing team.

Position Overview

The Application Analyst supports OCHIN’s mission by configuring and supporting clinical applications within the Epic electronic health record (EHR) system for our member clinics. This role involves consulting with members to provide solutions that ensure accurate, secure, and efficient patient care, provider workflows, and medical and billing information management, with a focus on quality outcomes for our member organizations.

Essential Duties

• Perform routine build and configuration in Epic and related products.
• Serve as Level 2 technical support for ancillary integrated products, including:
• Collecting and resolving issues
• Coordinating with Help Desk on JIRA resolution
• Assisting in vendor call agendas and representing OCHIN’s technical perspective during vendor calls
• Supporting the Member Care Team to achieve team support goals
• Leading sessions with OCHIN members to resolve complex integration and support issues
• Discussing and providing workflow solutions, including hands-on training to ensure system understanding
• Documenting build specifications, team processes, and complex workflows
• QA testing of complex builds, Service Updates, and work orders
• Collaborating with other teams to address integration issues
• Providing support during Go-Lives and mock clinics
• Leading member trainings and workgroups
• Mentoring and training less experienced analysts
• Developing workflow best practices
• Traveling for off-site software installations as needed
• Assisting Project Managers in system capability assessments
• Building, testing, and documenting new system features
• Implementing process improvements within your application or team
• Performing other duties as assigned